Business Application Analyst

* Assists the Data and Applications Manager, and Chief Information Officer, as needed.
* Serve as a backup to the Sr. Data Analyst and/or other System Administrators in the related support capacities.
* Assists with the internal Technical Training needs of the agency, as needed.
* Assists in the areas of Application Support.
* Assists with initiative-based reporting, such as the Prescriber Productivity, and Director Productivity Reports.
* Participates in discovery, analysis, and data migration and conversion for new systems.
* Meet critical deadlines for data conversion and system implementations, both upgrades and new systems.
* Ensure the accuracy of data conversions, data pulls, stored procedures, and other database-related functions.
* Manage system security for HRMS, Document Management, and other business   systems as needed
* Act as primary escalation liaison with vendor support as needed.  Process system       support tickets and troubleshoot discrepancies internally and with external vendors as needed.
* Assists in report and/or form building and testing.
* Participates in in-house training with content experts, as well as outside study of SQL- related tasks.
* Fulfill high volume of reporting and integration requests and handle the needed maintenance of the existing reports.
* Working with complex and highly integrated systems, e.g. the EHR, HRMS, and Document Management systems.
* Provide backend system support and supporting the end users, as well as working on system configurations, testing, and triaging calls in support of all FBH applications, including legacy systems
* Participates in On Call and/or after-hours support rotation as required.
* Resolves issues in a timely manner during regular scheduled hours and after hours, as needed.
* Effectively communicates relevant IT-related information to superiors.
* Achieves excellence in all areas of business.
* Champions change and effectively manage the implementation of new ideas.
* Reinforces team approach throughout practice both on FBH projects and external initiatives.
* Supports and solicits input from team members at all levels within the organization.
* Communicates effectively with FBH staff to identify needs and evaluate alternative      business solutions and strategies.
* Continually defines ways to increase internal and external customer satisfaction and deepen customer relationships ensuring a positive experience with FBH IS.
* Lends expertise to internal teams and task forces.
* Ensures compliance with standard FBH policies and procedures.
* Assists in Disaster Recovery planning and backup routines.
* Other duties as assigned.
* Relevant Associate’s degree such as but not limited to, Health Information Technology, Data Analytics, or Information Technology, or five years’ experience in relevant IT fields.
* IT support, including working knowledge of Microsoft Office Suite products, intermediate knowledge of SQL, and strong customer service skills is preferred.
* Certifications in knowledge-based areas
* Ability to effectively communicate with employees with varying levels of IS competence.
* Ability to manage, configure, and support complex systems with tight deadlines
* Effectively communicate technical issues and vendor-related problems to staff; effectively manage the technical expectations of the agency.
* Effectively communicate agency needs to the various vendors, as it relates to system configurations, updates, and ongoing maintenance.
* Ability to communicate technical issues within a team and intra-team environments, as well as implementation work groups comprised of FBH employees and vendors.
* Ability to run internal work groups and training sessions for both team and intra-team members.
* Medical, Dental and Vision
* Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
* Flexible Spending Accounts
* Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire. It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veteran’s status, or any other basis prohibited by law, or their relatives, friends or associate and that ;

a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employee’s participation in activities identified with or promoting the interests of a protected group.
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