System Administrator

Overview

URM Stores, Inc. is seeking a driven and detail-oriented System Administrator to join our expanding IT team. In this role, you will be responsible for providing enterprise-level server administration and operational support across a diverse technology environment.

The System Administrator will troubleshoot, maintain, and optimize core systems and platforms that support business-critical operations, including—but not limited to—
VMware, Nutanix, Windows Server, Citrix, Vocollect, Exchange/Exchange Online, Ivanti
, and related technologies. This position plays a key role in ensuring system reliability, performance, security, and scalability as URM continues to grow.

This position requires 100% on-site presence; no remote work will be allowed.

• Drive the rapid and effective resolution of infrastructure incidents by collaborating closely with URM IT team members and third-party vendors.
• Monitor, manage, and troubleshoot performance issues across physical IBM iSeries servers.
• Maintain day-to-day operations of enterprise servers, IBM iSeries systems, and network components to ensure high availability and reliable service for end users. Leverage a variety of monitoring tools, including system console messages, event logs, automated alerts, and data center environmental notifications.
• Patch, upgrade, and maintain server operating systems and related firmware to ensure compliance with established IT standards, security requirements, and organizational policies.
• Provide enterprise-level server support and troubleshoot operating system and platform issues across technologies including, but not limited to,
  VMware, Nutanix, Windows Server, Citrix, Vocollect, Exchange/Exchange Online, Ivanti
  , and related systems.
• Support Active Directory architecture, configuration changes, and file/share permissions as business needs evolve.
• Partner with application owners and IT peers to plan and execute major system upgrades and new platform deployments.
• Provision, configure, and document virtual machines in alignment with OS vendor best practices and business requirements.
• Contribute to capacity planning initiatives in collaboration with the URM IT team to support current and future growth.
• Respond to service requests while supporting incident resolution and change management processes.
• Maintain ongoing professional development to stay current with emerging technologies, tools, and industry trends.
• Participate in an on-call rotation to ensure continuous system support.
• Provide cross-team support by assisting with additional technical issues as needed.

• CompTIA A+ certification required.
• CompTIA Network+ and Security+ certifications preferred; candidates without these credentials must successfully obtain the required certification(s) within one year of hire.
• Associate degree in a technical discipline, or an equivalent combination of relevant education and hands-on experience.
• Demonstrated commitment to delivering exceptional customer service, with the ability to communicate clearly and effectively with non-technical users in both in-person and phone-based interactions.
• Three or more years of experience supporting user-facing, enterprise-level applications.
• Strong working knowledge of standard desktop productivity software and tools.
• Solid understanding of computer hardware architecture and system components.
• Proven troubleshooting abilities with strong analytical and critical-thinking skills.
• Proficient in Microsoft Office Online (Microsoft 365) environments.
• Working knowledge of Windows Power Shell scripting for administrative and automation tasks.
• Foundational network troubleshooting skills, including the ability to diagnose and resolve basic connectivity issues.

A Legacy of Local Impact Since 1921

For over a century,
URM has been the powerhouse behind independent grocers, operating as a proud retailer-owned cooperative. Our mission is to fuel the success of local, community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise.

What sets us apart? Our unique cooperative model means our…