System Administrator

Job Description

URM Stores, Inc. is seeking a driven and detail-oriented System Administrator to join our expanding IT team. In this role, you will be responsible for providing enterprise‑level server administration and operational support across a diverse technology environment. The System Administrator will troubleshoot, maintain, and optimize core systems and platforms that support business‑critical operations, including—but not limited to—
VMware, Nutanix, Windows Server, Citrix, Vocollect, Exchange/Exchange Online, Ivanti
, and related technologies. This position plays a key role in ensuring system reliability, performance, security, and scalability as URM continues to grow.
This position requires 100% on‑site presence; no remote work will be allowed.

• Drive the rapid and effective resolution of infrastructure incidents by collaborating closely with URM IT team members and third‑party vendors.
• Monitor, manage, and troubleshoot performance issues across physical IBM iSeries servers.
• Maintain day‑to‑day operations of enterprise servers, IBM iSeries systems, and network components to ensure high availability and reliable service for end users, leveraging a variety of monitoring tools.
• Patch, upgrade, and maintain server operating systems and related firmware to ensure compliance with established IT standards, security requirements, and organizational policies.
• Provide enterprise‑level server support and troubleshoot operating system and platform issues across technologies including, but not limited to, VMware, Nutanix, Windows Server, Citrix, Vocollect, Exchange/Exchange Online, Ivanti, and related systems.
• Support Active Directory architecture, configuration changes, and file/share permissions as business needs evolve.
• Partner with application owners and IT peers to plan and execute major system upgrades and new platform deployments.
• Provision, configure, and document virtual machines in alignment with OS vendor best practices and business requirements.
• Contribute to capacity planning initiatives in collaboration with the URM IT team to support current and future growth.
• Respond to service requests while supporting incident resolution and change management processes.
• Maintain ongoing professional development to stay current with emerging technologies, tools, and industry trends.
• Participate in an on‑call rotation to ensure continuous system support.
• Provide cross‑team support by assisting with additional technical issues as needed.

• CompTIA A+ certification required.
• CompTIA Network+ and Security+ certifications preferred; candidates without these credentials must successfully obtain the required certification(s) within one year of hire.
• Associate degree in a technical discipline, or an equivalent combination of relevant education and hands‑on experience.
• Demonstrated commitment to delivering exceptional customer service, with the ability to communicate clearly and effectively with non‑technical users in both in‑person and phone‑based interactions.
• Three or more years of experience supporting user‑facing, enterprise‑level applications.
• Strong working knowledge of standard desktop productivity software and tools.
• Solid understanding of computer hardware architecture and system components.
• Proven troubleshooting abilities with strong analytical and critical‑thinking skills.
• Proficient in Microsoft Office Online (Microsoft 365) environments.
• Working knowledge of Windows Power Shell scripting for administrative and automation tasks.
• Foundational network troubleshooting skills, including the ability to diagnose and resolve basic connectivity issues.

A Legacy of Local Impact Since 1921
For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer‑owned cooperative. Our mission? To fuel the success of local, community‑focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top‑quality merchandise. What sets us apart? Our unique cooperative model means our Member‑Owners aren’t just customers—they’re shareholders. We reinvest in their success by returning net…