More jobs:
EUC technician/Site IT Support
Job in
Spokane, Spokane County, Washington, 99254, USA
Listed on 2026-05-16
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-05-16
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Must Have Technical/Functional Skills
- Strong communication and interpersonal skills with experience in IT hardware & software asset management services
- Experience managing PC and mobile assets in the Service Now module and awareness of different stages of the asset management lifecycle
- Work with vendors to conduct physical asset audits and maintain asset stock rooms
- End-to-end asset life management (forecasting, receiving, shipping, maintenance & recycling)
- Track complete lifecycle management for each asset to maintain warranty information, refresh date, and end-of-life information
- Knowledge of Service Now, Windows Autopilot, Microsoft Office, Windows OS and iOS troubleshooting skills
- Smart‑hands support for servers and network devices
- Train the trainer
- 100% work from office (client location)
- Asset inventory management (new device asset/import/physical stocking)
- PC fulfillment (new, break‑fix and lifecycle), PC LCM scheduling and PC recertification (Autopilot/Reimage/Import) including shipping and receiving assets
- Windows/MAC/iPhone/iPad fulfillment (break‑fix/swap/unassigns) and device recertification (wipe/QA/reload/import)
- Accessory request fulfillment and unknown device research/investigation
- PC diagnostics & sanitation, recycle pickup requests (from end users) including asset off‑boarding (device/accessory recycle)
- Software provision/install requests, new printer configuration requests, miscellaneous service (return labels)
- Walk‑up, deskside, and remote technical support (incident & request management/ticket escalations)
- New hire onboarding training and orientation
- AV meeting room support
- ITIL trained/certified
- Dell certified technician
- Apple certified technician
$50,000 to $65,000 Per Annum.
Employee Benefits Summary- Discretionary annual incentive
- Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans
- Family support: maternal & parental leaves
- Insurance options: auto & home insurance, identity theft protection
- Convenience & professional growth: commuter benefits & certification & training reimbursement
- Time off: vacation, time off, sick leave & holidays
- Legal & financial assistance: legal assistance, 401k plan, performance bonus, college fund, student loan refinancing
BACHELOR OF COMPUTER SCIENCE
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