Hybrid Network & IT Specialist — Litigation Tech

Network & IT Support Specialist

Washington, DC Metro |Hybrid (with periodic remote flexibility)

About the Role

We're looking for a sharp, proactive Network & IT Support Specialist to keep our infrastructure humming and our people productive. You'll own the full lifecycle of our network and end-user environment — from designing and deploying solutions to keeping security tight and users happy — and you'll play a direct role in supporting our litigation teams by provisioning war rooms and trial technology suites for high-stakes cases.

If you love solving real problems, thrive in a fast-moving, hands-on environment, and take pride in rock-solid execution when the pressure is on, this role is for you.

What You'll Do

Network & Infrastructure

• Administer and optimize LAN and wireless networks, ensuring high availability and performance across the office and client environments.
• Manage all network hardware — routers, firewalls, switches, and UPS systems — and stay ahead of maintenance and upgrade cycles.
• Monitor network performance, generate reports, and proactively resolve issues before they impact the business.
• Research, evaluate, and procure network products, services, and standards; negotiate with vendors and contractors to secure the best value.

End-User Support

• Serve as the go-to resource for all IT matters — providing friendly, timely first- and second-level support for local and remote staff.
• Install, configure, and troubleshoot workstations, laptops, peripherals, and network-based printers.
• Use imaging software to build and maintain standardized system deployments.
• Deliver clear, practical IT training so employees can work confidently and independently.

Security & Compliance

• Manage security solutions including firewalls, anti-virus, and intrusion detection systems, keeping defenses current and effective.
• Develop, document, and enforce IT policies, procedures, and disaster recovery plans.
• Assist with hardware transport and on-site provisioning at client or courthouse locations within the Washington, DC area as needed.

Litigation War Rooms & Trial Technology

A key part of this role is supporting high-stakes litigation engagements — both in-office and at external venues including courthouses, hotels, and opposing counsel facilities. You will work closely with the litigation support and trial teams to ensure technology is battle-ready when it matters most.

• Plan, provision, and deploy on-site and off-site litigation war rooms, including workstations, secure networking, printers, and AV equipment tailored to the demands of active trial teams.
• Configure and maintain trial technology suites — display systems, document presentation hardware and software, video conferencing, and real-time transcript feeds.
• Coordinate equipment logistics for courthouse and remote trial locations, ensuring gear is tested, packaged, transported, and operational ahead of critical deadlines.
• Provide hands-on technical support during trial preparation and active proceedings, serving as the on-call IT resource for the litigation team.
• Troubleshoot and resolve technology issues rapidly in high-pressure trial environments where downtime is not an option.
• Maintain and document war room build standards and equipment inventories to ensure repeatable, reliable deployments.

What You Bring

Education & Experience

• Associate's degree in IT, Computer Science, or a related field — or equivalent hands-on experience. We value real-world skills as much as credentials.

Technical Skills

• Strong working knowledge of TCP/IP networking fundamentals.
• Experience administering Active Directory — user accounts, group policies, and permissions.
• Comfortable configuring and troubleshooting routers, switches, firewalls, and wireless access points.
• Hands-on experience with network security tools (firewalls, IDS/IPS, anti-virus platforms).
• Familiarity with imaging and deployment tools for workstation standardization.
• Ability to logically diagnose and resolve issues across hardware, software, and network layers.
• Experience supporting litigation, trial technology, or AV/presentation environments is a strong plus.

Communication & Problem-Solving

• You communicate clearly — whether you're…