Software and Hardware Asset Manager
Listed on 2026-06-18
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IT/Tech
IT Business Analyst, IT Support
Washington, United States | Posted on 05/22/2026
We are partnering with a lead federal agency to look for an experienced Software and Hardware Asset Manager to mature and optimize its existing IT asset management program. This is a hands‑on process improvement role built around Service Now HAM, SAM, and ITOM, you will not be building from scratch. You will be walking into an established environment and making it better: tightening workflows, improving data accuracy, closing compliance gaps, and turning informal practices into documented, repeatable processes.
If you have deep Service Now ITAM experience and a track record of taking asset management programs from functional to excellent inside a federal or regulated environment, this role is built for you.
- Evaluate and enhance existing asset management workflows across hardware and software lifecycle stages
- Identify gaps in current Service Now HAM, SAM, and ITOM configurations and implement targeted improvements
- Strengthen software license compliance through more rigorous audits, reconciliation, and usage monitoring
- Improve accuracy and consistency of hardware inventory records, warranty tracking, and disposal procedures
- Tighten integration between asset management and operational service management processes in Service Now ITOM
- Build and enhance dashboards, reports, and KPIs to support compliance, financial, and operational visibility
- Formalize ad‑hoc procedures into documented standard operating procedures
- Support change management and provide guidance to staff on proper use of asset management systems
- Bachelor's degree in Information Technology, Business Administration, or a related field
- 5 or more years of IT asset management experience
- Hands‑on Service Now experience across HAM, SAM, and ITOM -- required, not negotiable
- Demonstrated experience maturing and improving existing ITAM programs, not just maintaining them
- Familiarity with federal IT management policies, compliance requirements, and ITIL principles
- Strong understanding of software licensing models and compliance obligations
- Service Now Certified System Administrator
- CSAM, CHAMP, or equivalent ITAM/SAM certification
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