IT Operations Specialist

About Middle River Power

Middle River Power (MRP) is a private equity-sponsored platform specializing in the investment and asset management of U.S. power generation facilities. With over 8GW of natural gas, coal, battery storage, and solar facilities across multiple states, the company focuses on safe, reliable, and efficient power plant operations. MRP’s executive team collectively brings over 120 years of expertise in energy management and power generation, collaborating closely with plant personnel and industry professionals.

MRP applies a data-driven approach to investment and operational decisions, considering key factors such as regulatory changes and resource planning. Learn more at

At MRP, we believe that experienced leadership, capable emerging talent, and strong partnerships enable us to deliver innovative, outsized solutions in the energy sector. This framework ensures every hire strengthens our culture of curiosity, collaboration, and commitment while maintaining the speed and flexibility our business demands.

• Love What You Do – Genuine curiosity for the energy sector and our business
• Collaborate to Win – Works across teams; believes partnership delivers results
• Comfort with Ambiguity – Adapts to growth and change; solves problems resourcefully
• Innovation Over Status Quo – Brings fresh thinking and challenges assumptions
• Confident & Honest – Owns their contribution; transparent about what they don't know
• Progressive Problem Solver – Guides problems to solutions; works hard to get it done
• Here for the Long Term – Committed to building a career and business with others

We are seeking a versatile and proactive IT Operations Specialist to serve a key role within our IT Department. This position combines hands‑on help desk support with critical administrative, operational, and organizational responsibilities. The ideal candidate is a self‑motivated problem‑solver who thrives in a dynamic environment and enjoys wearing multiple hats to support the overall efficiency of the IT team.

• Provide Tier 1 and Tier 2 help desk support to end users, including basic troubleshooting of hardware, software, and network issues.
• Manage IT department data collection, tracking, and reporting to ensure accurate documentation and metrics.
• Maintain and update IT policies, procedures, and playbooks to support consistent department.
• Handle IT Shipping & Receiving activities, including inventory management, asset tracking, and coordination with vendors.
• Support IT Purchasing processes, including requisitioning equipment, software licenses, and supplies.
• Oversee information tracking and management across multiple IT systems and tools.
• Assist with maintaining accurate IT asset inventories and records.
• Support special projects and initiatives as needed within the IT department.
• Participate in occasional travel (approximately 15%) for equipment deployment, site support, or training.

• 3–5 years of experience in a Help Desk or IT Support role.
• Strong familiarity with Office 365 administration and tools.
• Proven ability to manage multiple responsibilities in a fast-paced environment.
• Excellent organizational skills with strong attention to detail.
• Determined, self‑motivated, and capable of working independently with minimal supervision.
• Exemplary customer service along with solid written and verbal communication skills.
• Basic understanding of IT purchasing, shipping/receiving, and inventory processes is highly desirable.

• Experience maintaining documentation, runbooks, or playbooks.
• Interest in process improvement and data-driven decision making.
• Ability to adapt quickly and learn new technologies and procedures.
• This is a highly visible role that offers the opportunity to make a broad impact across the entire IT department.

We take a progressive approach to our interview process, which means we move quickly and prioritize early conversations with the people you would work with day to day. Final round interviews are usually held onsite and include members of our leadership team. In some situations, we will ask candidates…