Emergency Communications IT Manager

Manages an information technology functional area to meet the business needs of one or more City departments.

• Manages operations of assigned IT systems, services, or functions, and IT contract processes, including vendor performance.
• Develops long‑range and short‑term planning initiatives; establishes policies, procedures, and practices related to assigned function; implements new policy proposals or revisions; and directs changes in practices and procedures to increase operating efficiency and expedite workflow.
• Supervises, trains, and evaluates subordinate professional and technical employees. Establishes performance requirements, completes annual performance reviews, and recommends discipline as necessary. Makes effective recommendations in hiring and promotional processes for IT staff.
• Coordinates, facilitates, and plans the work of subordinates to ensure that assigned work is carried out.
• Meets with vendors, appointed officials, and other clients to plan and develop technology solutions and to resolve escalated issues.
• Researches technology trends and best practices, and develops strategic plans that are aligned with business and organizational goals.
• Applies management principles to the delivery of services or functions.
• Allocates resources, sets and adjusts priorities, and evaluates the effectiveness of the overall unit or functional area.
• Performs related work as required.

• Education:
  
  Bachelor’s degree from an accredited college or university in computer science, information science, information systems management, or related field such as business or public administration with coursework in information technology management, operations management, or project management.
• Experience:
  
  Six years of progressively responsible information technology experience on specialized systems or services, including three years in a supervisory role.
• Equivalency:
  Different combinations of education and experience may be accepted. Relevant backgrounds are welcomed.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status. As a Fair Chance Employer, City of Spokane does not conduct initial background screening for non‑public safety positions.