Support Technician

Support Technician I

As a Support Technician I at URM Stores, Inc., you will provide world‑class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution; and communicate information to customers and users through appropriate channels. You will provide technical troubleshooting and resolution for computers, computer applications, retail systems, Citrix, and URM‑specific and internally developed applications.

• Serve as first point of contact via phone, email, and ticketing systems.
• Troubleshoot common hardware, software, and access issues.
• Log and prioritize incidents and requests.
• Escalate complex issues to appropriate teams.
• Assist with account access and password resets.
• Follow incident management procedures.
• Document tickets and resolutions.
• Provide strong customer service.
• Support desktops, laptops, and peripherals.
• Assist with device setup and imaging.
• Support printers and endpoint equipment.
• Maintain asset inventory.
• Follow lifecycle procedures.
• Document support activities.

• Preferred 1–3 years of field or endpoint support experience.
• Basic knowledge of devices and operating systems.
• Familiarity with deployment processes.
• Strong troubleshooting skills.
• Ability to support multiple locations.

• Salary: $23–$27 hourly, depending on experience.
• Medical/Dental/Vision/RX insurance premiums paid 100% for employees and over 93% for dependents.
• 401(k) retirement plan with company match up to 9% of salary.
• Subsidized life insurance and company‑paid long‑term disability insurance.
• Short‑term disability and cancer insurance available.
• Paid vacation, holidays, sick days, and paid volunteer service days.
• Company sponsored employee activities and discounts on gym memberships, cell phone plans, computers, and company‑owned grocery stores.

URM Stores, Inc. is an equal opportunity employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law. We maintain a work environment free from discrimination in all aspects of employment.

All selected candidates must successfully pass a pre‑employment drug screening, as URM maintains a drug‑free workplace.