Enterprise Services Engineer

Enterprise Services Engineer II

As a Enterprise Services Engineer II in the Collaboration Services group, you will take on a more independent and proactive role in supporting and maintaining Microsoft 365 enterprise applications and services. Building on foundational experience, you will lead technical initiatives, mentor junior staff, and drive improvements in system reliability and efficiency. You will be responsible for advanced troubleshooting, project contributions, and collaborating across teams to resolve complex technical challenges.

This role requires a strong technical background, initiative, and the ability to work with minimal supervision.

Implements, administers, monitors, and optimizes Microsoft 365 services and associated cloud technologies, including Exchange Online, SharePoint Online, One Drive for Business, Microsoft Teams, Entra , and related security and compliance capabilities.

Responsible for maintaining secure, reliable, and scalable collaboration platforms that support business operations, regulatory compliance, and cybersecurity objectives.

Lead the deployment, and maintenance of applications and services, providing technical guidance to junior engineers.

Independently implement business applications based on technical requirements, ensuring optimal system reliability, availability, security and performance.

Analyze and improve ITSM processes (Service Now), identify trends and recommend enhancements to IT operations.

Provide advanced (Level 2 and Level
3) support, resolving complex issues and escalating only when necessary.

Collaborate with vendors and internal teams, acting as a technical resource for escalated support and knowledge sharing.

Participate in a 24x7 global support team and escalate complex problems as needed.

Develop and maintain automation solutions using Power Shell, Microsoft Graph, Azure Automation, and other administrative tools to improve operational efficiency, reporting, governance, and service delivery.

Oversee service management ticket updates and ensure accurate tracking of IT service tasks.

Ensure compliance with all company policies, procedures, and regulatory requirements, and complete advanced training as needed.

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

Takes personal initiative and is a positive example for others to emulate.

Embraces our vision to become "Business Bank of Choice"

May perform other duties as assigned.

The pay range for this role is $69,991.00 - $.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the…