Endpoint Management and Automation Specialist Job Spokane area,Spokane Valley Washington USA,IT/Tech

Location: Spokane Valley

Tacoma Public Schools

Expected

Start Date:

As Soon As Possible

FTE: 1.0

Hours per day: 8

Salary Level: per Collective Bargaining Agreement, $103,855 - $143,503

Union/Work Year: Professional Technical; 12-month; 260 days

Benefits: This job has the full range of benefits offered by Tacoma Public Schools

Summary

This position develops, supports, maintains, and administers District endpoint management systems, processes, and configurations; develops and maintains District software images for computing hardware; creates software distribution packages for Districtwide client updates and site deployments; defines and implements client configurations and settings; develops and maintains District Group Policy Objects (GPOs) to manage client environments; evaluates and troubleshoots client image systems, configurations, and task sequences and recommends improvements;

conducts feasibility studies and presents findings and recommendations; collaborates with software vendors, District Network Team members, and Field Technicians to resolve issues and implement Districtwide changes in accordance with District policy; and develops and maintains scripts and automated deployment processes to improve the efficiency, consistency, and security of District endpoint management operations.

Essential Job Functions

Develop and maintain all District client images for desktop, laptop, and mobile devices; manage client images using endpoint management software and scripting languages; track all client software, known web services, and server-based applications in use throughout the District; and work closely with the Senior Network Administrator to develop and maintain Group Policy Objects (GPOs) within Active Directory (AD).

Test, configure, document, and update client images; create workstation image files (WIMs) for standard Windows and other operating systems; ensure applications are stable and function effectively with web- and server-based applications; maintain current documentation to identify and assess application compatibility impacts; and review hardware additions or changes that may affect client images.

Develop, update, manage, and maintain task sequences; review, assess, and analyze log files within endpoint management systems; monitor and maintain client software lifecycle management processes; and recommend software lifecycle upgrades and enhancements, as necessary, to Technology Services leadership.

Develop software deployment packages for Districtwide distribution; ensure packages are thoroughly tested to minimize disruption in the field; ensure current and up-to-date images are available for deployment by District Field Technicians; develop and maintain a software tracking matrix for all software and services deployed throughout the District, including current requirements related to PC images; and work with the Senior Network Administrator to manage endpoint management platforms.

Work closely with the assigned administrator of the endpoint management systems to troubleshoot issues; assist with system and client security updates to ensure systems function properly; support the efforts of the Help Desk and Field Services teams; collaborate with Field Technicians and Help Desk staff to ensure imaging and remote management services are operational and effective; and train appropriate technical teams on imaging processes and deployment changes.

Serve as a second- and third-tier escalation resource; perform advanced software and image compatibility troubleshooting in collaboration with internal and external resources; research and resolve desktop image issues; implement corrections to production images, as appropriate, and distribute updates Districtwide in accordance with District policy.

Utilize change management procedures; communicate effectively with customers and technical teams regarding planned changes and updates; ensure PC clients are maintained with current software versions and security updates; test new applications, operating systems, system patches, and software drivers; ensure compatibility and functionality with existing applications and services; and develop contingency plans and alternative solutions, as appropriate.

Other

Job Duties

Maintain and update the knowledge and skills required for success in the position by participating in professional development activities as needed or assigned.

Provide user assistance and training related to assigned systems and technologies.

Provide backup support for other Technology Services staff, as assigned.

Participate in special projects and perform related duties as assigned.

Maintain regular, reliable, predictable attendance or physical presence, which is essential for performance.

Conditions

Required to concentrate on detail; exposed to computer display terminals and monitors; may work in confined areas; may be required to work irregular hours, weekends and/or flexible schedule; required to adapt to tight deadlines and shifting priorities; travel to all District sites and other…