On-Site Customer Tech Support, Copier
Job in
Spokane, Spokane County, Washington, 99254, USA
Listed on 2026-07-31
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
Technical Support, IT Support, Network Security, Network Engineer
Job Description & How to Apply Below
- Use software to remotely access client computers to remotely troubleshoot and diagnose our customers' network connectivity with multi-functional devices such as copiers and scanners.
- Communicate with customers via phone, email, etc. to gather information for troubleshooting.
- Work closely with sales representatives, customers, and field technicians to resolve network related problems.
- Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.
- 0-2 Years of experience working with TCP-IP Networking.
- Some computer knowledge mixed with a willingness and capability to learn.
- Natural problem-solving ability combined with a passion for fantastic customer service.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced environment.
- Preferred, but not required
Qualifications:
Associates degree preferred. - Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
- Network+ or A+ Certifications a plus.
- Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.
Demonstrates strong problem-solving skills and a commitment to exceptional customer service while effectively troubleshooting network connectivity issues. Proficient in TCP/IP Networking and familiar with various networking protocols and technical support for multiple operating systems.
Highest-signal resume keywords- TCP/IP Networking
- Network Protocols
- Technical Support
- Customer Service
- Network+ Certification
- TCP/IP Networking
- Networking Protocols
- Network Analysis Tools
- VPN
- Routing
- Ports
- Windows 10
- MAC OS
- Technical Troubleshooting
- Problem-Solving
- Communication
- Adaptability
- Customer Success
- Network+ Certification
- A+ Certification
- Network Connectivity
- Technical Support
- Multi-Functional Devices
- Customer Interaction
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