ServiceNow Application Developer

Dhaka Technologies Limited Company | Contract

Washington, United States | Posted on 07/30/2026

Job Title: Service Now Application Developer

Client: DC Government Agency

Job Location: Onsite;
Washington, DC (20002)

Employment Type: Contract (W2 or 1099 only; No C2C)

Final Interview will be inperson

Dhaka Technologies Limited Company is hiring a Service Now Application Developer on behalf of a DC Government client. The role supports the development, administration, and ongoing enhancement of the agency’s Service Nowplatform within the Office of Data and Technology.

This role will play a critical hands‑on role in configuring, maintaining,and evolving Service Now to support district-wide business processes across multiple modules, including but not limited to Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strongplatform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a largepublic-sector organization.

The Service Now Application Developer will ensuresolutions are scalable, user-centered, secure, and aligned to agencyoperational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

• Serve as a primary administrator for the agency Service Nowinstance, supporting day-to-day service operations and maintenance.
• Configure and maintain Service Now applications, including forms,lists, workflows and flows, notifications, and reporting.
• Support development and enhancement activities across multiple
  
  Service
  
  Now modules, including ITSM, HRSD, S2P, and other available modules.
• Design and maintain Service Catalog items and end-to-endworkflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements,translate business needs into technical solutions, and recommendplatform-aligned approaches.
• Coordinate with the Office of the Chief Technology Officer(OCTO) for development, changes, and support.
• Ensure configurations follow Service Now best practices,prioritizing configuration over customization and maintaining upgradereadiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, includingconfiguration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and Service Nowpartners as appropriate.

• Bachelor’s degree in Information Technology, Computer Science, arelated field, or equivalent professional experience.
• Five or more years of hands‑on Service Now administration experience, including ownership or co‑ownership of a Service Now instance.
• Strong foundational knowledge of the Service Now platform,including:
  • Forms, lists, tables, and dictionary configuration
  • Business Rules, Client Scripts, UI Policies, and UI Actions
  • Roles and Access Control Lists (ACLs)
  • Update sets and platform administration
• Demonstrated experience integrating Service Now with externalsystems via REST and SOAP APIs.
• ITIL Foundation certification or equivalent IT Service Management (ITSM) process knowledge.

• Service Now Certified Application Developer (CAD) certification.
• Experience with one or more Service Now application areas such asITSM, HRSD, S2P, Customer Service Management (CSM), or Security Operations(Sec Ops).
• Experience building or supporting system integrations using RESTAPIs, Integration Hub, and data imports.
• Experience working in a public sector, K‑12, education, or other highly regulated environment.