IT Technical Support Specialist Promotional
Job in
Spokane, Spokane County, Washington, 99254, USA
Listed on 2026-08-31
Listing for:
Spokane County Washington
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Computer Repair / Support
Job Description & How to Apply Below
Note:
Current Employees must use the Workday Dashboard career section to apply for this position.
Employee Type:
Regular Department:
Information Technology Salary:$52,767.00 - $73,495.50 Annually / $4,397.25 - $6,124.63 Monthly / $27.06 - $37.69 Hourly Scheduled Weekly
Hours:
37.5
Overtime Eligibile:
Yes Job Posting Date Range:08/27/2026 - Until Filled
Job Summary:
WHO MAY APPLY:
This recruitment is open to all applicants meeting the minimum requirements. Priority consideration will be given to Spokane County employees in a position covered by the 1553 Collective Bargaining Agreement (CBA) submitting applications between 8/27/26 and 9/2/26. First consideration will be given to applicants working in Information Technology in a position covered by the 1553 CBA; second consideration given to County-wide applicants in a position covered by the 1553 CBA;
third consideration given to all other applicants, including the public.
The position allocated to this class performs technical, analytical and customer-oriented work involving support of the County's desktop computers, laptops, tablets, mobile phones, associated peripheral devices, audio/video devices and complex desktop technologies in a networked environment. Incumbents are responsible for identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software, and speaking with customers to quickly get to the root of the problem.
This classification is differentiated from the IT Technical Support Specialist 1 in being the second journey-level classification in the series; work is of greater complexity, requiring a higher level of technical expertise and less supervision. Incumbents are required to deliver technical expertise in all of the following technology areas:
Desktop and Mobile OS environment;
Desktop and mobile hardware environment;
Application installation/troubleshooting.
Technical Expertise is defined as the ability to perform the majority of the functions in the defined technology area without assistance and to complete assignments that meet management and customer expectations.
Job Description:
The following documents are required to be submitted with your application. Applications that do not include all required documents may not be considered:
• Resume• Cover Letter Aids in design and implementation support to Audio Visual Projects as requested.
Manages supported devices, which include inventory, billing, properly disposing of old or damaged hardware, and determination of hardware upgrades.
Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices as needed.
Provides support for devices, including tablets, laptops and desktop machines, troubleshooting, repairing and/or replacing devices as needed.
Provides support for mobile devices, including Android and Apple platforms, troubleshooting, repairing and/or replacing devices as needed.
Sets up and deploy devices, including tablets, laptops and desktop machines, and mobile devices with Android and Apple platforms.
Sets up workstations with computers and necessary peripheral devices
Checks computer hardware (HDD, mice, keyboards etc.) to ensure functionality.
Maintains documentation of current customer contact information, and how to documents for computer builds or software installation.
Performs Active Directory Maintenance; reviewing and managing all devices; renaming and/or removing invalid devices; and ensuring all are in their correct groups.
Installs and troubleshoots County and third
-party applications
Provides technical assistance to other technicians or their customers as needed.
Acts as escalation point for Technical Support Specialist 1 and other IT employees to resolve more complex computer hardware/software issues
Evaluates new hardware/software and makes recommendations to Information Technology Management.
Evaluates existing hardware and makes determinations for replacement and refers recommendations to Information Technology Department Management.
Develops and maintains procedures for hardware/software/operating system installation and…
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