Head of Claims

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Head of Claims

The Senior Manager, Claims & Risk Management leads HITT’s enterprise claims function across all property and casualty lines for HITT Contracting and its affiliated operating companies. This role is responsible for enterprise claims strategy, portfolio performance, reserve adequacy, litigation oversight, and total cost of risk while leading the claims organization and partnering with executive leadership on risk financing and insurance program strategy.

The Senior Manager establishes claim handling standards, authority levels, and escalation protocols while overseeing internal claims staff, carriers, third-party administrators, and defense counsel. This role also partners with Finance and actuarial resources on reserving, loss forecasting, captive insurance reporting, and renewal strategy.

As the organization’s senior claims advisor, the Senior Manager provides strategic guidance on complex claims, insured litigation, and coverage matters, translating technical concepts into practical business recommendations for operations and executive leadership.

• Enterprise ownership of claims across HITT Contracting and affiliated companies

• Lead and develop the enterprise claims organization

• Oversee all property and casualty claims, including OCIP/CCIP programs

• Exercise reserve and settlement authority within delegated limits

• Manage performance of carriers, TPAs, defense counsel, and claims consultants

Claims Strategy & Leadership

• Develop and execute the enterprise claims strategy aligned with the Insurance & Risk Management plan and business objectives.

• Establish claims governance, including SOPs, authority levels, escalation protocols, and performance standards across all lines of coverage.

• Lead and develop the claims team members including workload planning, growth, and capability.

• Drive process, technology, and operational improvements to improve efficiency, consistency, and outcomes.

Claims Management & Financial Stewardship

• Oversee claim strategy, resolution, reserving, and loss development across the enterprise portfolio.

• Partner with carriers, TPAs, brokers, and internal stakeholders to improve severity, cycle time, closure rates, and litigation outcomes.

• Support captive insurance programs through claims analytics, reserve oversight, funding recommendations, and executive reporting.

• Provide insights to inform retention, deductible, renewal, and risk financing decisions.

• Manage claims-related expenses, including TPA fees, allocated expenses, and legal spend.

Litigation & High-Exposure Claims

• Lead insured litigation strategy, including panel counsel management, budgets, guidelines, and performance oversight.

• Direct resolution strategy for complex, catastrophic, and reputationally-sensitive matters.

• Provide expertise in New York Labor Law matters, including oversight of defense counsel, consultants, and insurers.

• Coordinate cross-functional response with Legal, Safety, Operations, and executive leadership.

Program & Recovery Management

• Oversee OCIP/CCIP claims, tender strategy, contractual risk transfer, additional insured issues, and recovery opportunities.

• Partner with Safety, HR, and Benefits on workers’ compensation strategy, return-to-work programs, and claim closure discipline.

• Provide quarterly forecasts on claims expenditures and recoveries

• Drive improvements in experience modification outcomes across operating entities.

Analytics, Reporting & Risk Culture

• Own claims reporting, KPIs, analytics, and executive insights related to trends, exposures, and projected outcomes.

• Define strategy for claims technology and risk management information systems.

• Promote risk awareness through education, communications, and training initiatives, including HITT University.

• Partner with Safety to translate loss trends into prevention strategies.

• Bachelor’s degree in Risk Management, Business,…