HVAC Service Manager

Overview

HVAC Service Manager

Location: Spokane, WA (serving North Idaho & Eastern Washington)

Salary: $85,000-$110,000 plus bonus & incentives

JOB SUMMARY: Cline’s Heating & Air Conditioning is on a mission to become the undisputed household name in HVAC from Spokane through Coeur d’Alene and we’re looking for a proven leader to drive that vision. As our Service Manager, you’ll oversee some of the industry’s most skilled technicians—professionals who take fierce pride in their craft, hold themselves accountable, and bring discipline, fun, and inspiration to every job.

You’ll build and empower a culture of excellence, running impactful safety meetings, ensuring legal and regulatory compliance, and leveraging data and our Service Titan platform to optimize performance. If you’re passionate about leading a best‑in‑class team, attacking the market with integrity, and earning customers for life, this is the leadership opportunity you’ve been waiting for. At Cline's we believe one can only lead to the level of discipline they live and we are looking for someone who lives this out loud.

About Us: At Cline’s AC, we don’t just install HVAC systems, we set the standard for quality, expertise, and customer satisfaction. As Spokane’s most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork.

We offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it’s weekly team workouts, a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work.

• Lead & Develop the Service Team:
  Recruit, onboard, coach, and mentor both residential and commercial technicians and dispatchers while conducting regular performance reviews.
• Manage Scheduling & Dispatch:
  Oversee daily dispatching to ensure timely, efficient service calls and balance workloads for optimal first‑time fix rates.
• Ensure Outstanding Customer
  
  Experience:
  
  Own customer escalations, resolve issues promptly, and follow up to confirm satisfaction, driving “customers for life.”
• Quality Assurance & Compliance:
  Implement and enforce service standards, safety protocols, and licensing requirements, and audit completed jobs for workmanship and documentation.
• Inventory & Equipment Oversight:
  Maintain parts and equipment inventories by forecasting demand, controlling costs, and managing vendor relationships.
• Process Improvement & Reporting:
  Analyze KPIs like response times and repeat visits, implement corrective actions, and generate regular service reports highlighting trends and opportunities.
• Budget & P&L Accountability:
  Develop and manage the service department budget, track expenses and labor costs, and identify upsell and maintenance‑contract opportunities.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Sales/Comfort Advisors for pre‑sales assessments and with Marketing to promote service specials, maintenance plans, and IAQ offerings.
• Training & Development:
  Design and deliver ongoing technical and soft‑skills training, ensuring all technicians maintain required certifications and authorizations.
• Safety &
  
  Risk Management:
  
  Conduct regular safety meetings, champion a zero‑accident culture, and ensure the team adheres to all safety laws, regulations, PPE, and lock‑out/tag‑out procedures.
• Technology & Tools:
  Oversee and fully leverage Service Titan—optimize configurations, build custom dashboards and reports, and train the team on best practices to drive data‑driven decisions.

• $75,000-$110,000 plus bonuses and incentives.
• Take home company-provided vehicle, cell phone, and laptop.
• Medical.
• Dental, Vision, and Accident Insurance are also available.
• 401K Plan.
• Paid holidays.
• Paid vacation time.
• Opportunity for advancement.
• Ongoing local, regional, and national training opportunities.
• Mentorship and personal, professional, and financial goal planning.
• Our family of employees participates in…