Operations Manager Operations Manager National Maintenance Contractors Spokane , WA VIEW L

Compensation $80,000.00 - $85,000.00/year

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees.

A career at Marsden means a career that will support your growth.

The Operations Manager oversees a team executing a high level of customer care for key accounts in the Spokane and Tri-Cities areas. Furthermore, this leader will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. The Operations Manager supervises and coordinates activities of associates, including safety and maintaining the contracted scope of work in accounts under their book of business.

Through strong communication and company support, the Operations Manager will focus on five key areas:

• Leadership – Demonstrate leadership and retaining the right people to support the growth of our companies.
• Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement – Creating “Raving Fans” of our clients through positive customer relationships.
• Growth – Identifying opportunities that improve our client’s services and deliver growth.
• Safety – Proactively lead safety initiatives to ensure a safe work environment for all employees.

• Responsible for the day-to-day management of the branch office, including client relations, new job startups/transitions of new accounts, and employee relations.
• Responsible for ensuring client relations are maintained within NMC standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues.
• Day to day operations of the branch, specifically coaching, developing, and guiding the branch staff to perform efficiently and effectively. Provide direct supervision of staff, ensure company policies and procedures (including reports and other measurement tools) are in place and being followed, administer coaching and disciplinary actions, and provide support to branch staff in execution of their job duties
• Will take a leading role in ensuring profitability, maintaining responsibility and control of all financial impacts to the branch and company, including daily and weekly overtime and training expenses. Monitor daily and weekly reports and take timely corrective action to ensure compliance with policies and that responsible staff members are performing to expectations.
• Oversees the wage and salary administration for personnel, pursuant to corporate policies and procedures.
• Attend and actively participate in management meetings within region and erve operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or company wide.
• Assists the General Manager in planning on both a short-term and long-term basis, for future operational growth and expansion.
• Directs and administers the core operation of the branch, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting, and hiring, service issues, etc.).
• Will monitor and direct the administration of operating expenses in all areas (e.g., labor, uniforms, and training) where they pertain to ongoing operative profitability. Will also monitor direct costs on a constant basis and reports on these issues to the General Manager.
• Other duties as assigned by General Manager, Vice President, or corporate staff.

• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
• Build authentic relationships within the organization, with customers, and with the community
• Strong…