Multi-family Portfolio Manager

Job Summary

The Multi-family Portfolio Manager is responsible for overseeing the operational, financial, and administrative performance of a portfolio of multifamily residential properties. The role includes strategic planning, property performance optimization, team leadership, and ensuring compliance with property regulations and owner/investor objectives. This position will be largely measured by the Portfolio Manager Scorecard.

Key Responsibilities

• Manage a portfolio of multifamily residential properties.
• Ensure high occupancy levels and resident satisfaction.
• Oversee site teams including property managers, leasing agents, and maintenance staff.
• Coordinate with vendors, contractors, and third‑party service providers.
• Ensure consistent brand standards, customer service, and curb appeal across all properties.

• Develop and manage annual budgets for each property.
• Monitor financial performance including rent collection, expense control, NOI, and capital improvements.
• Analyze financial reports and implement corrective actions where necessary.
• Prepare monthly and quarterly financial and operational performance reports for ownership.

• Oversee leasing strategies to maximize occupancy and revenue.
• Implement marketing campaigns and monitor performance.
• Review market comparables and adjust pricing strategies accordingly.

• Plan and manage capital improvement projects, renovations, and upgrades.
• Ensure timely completion of maintenance work and compliance with safety regulations.
• Work with engineering and construction teams to scope and bid projects.

• Ensure compliance with federal, state, and local housing laws and regulations.
• Conduct audits and reviews of property files and operations.
• Maintain insurance and risk management protocols.

• Recruit, train, and mentor on-site property management staff.
• Conduct performance reviews and implement staff development plans.
• Promote a culture of accountability, service, and performance.

Required Qualifications

• Bachelor's degree or 5+ years of experience in multifamily property management, including portfolio oversight.
• Demonstrates a positive, professional, and client‑oriented attitude to co‑workers, residents, clients, and to the public at all times.
• Effective leadership, communication, time management, and organizational skills.
• Strong knowledge of Fair Housing laws, landlord‑tenant regulations, Affordable Housing guidelines and property management best practices.
• Proficient in property management software (e.g., Yardi, Real Page, App Folio).
• Experience managing P&L, budgeting, and financial reporting.
• Affordable property knowledge preferred.

Ability to pass background checks.