Senior Transformation Coordinator - SEIU

SEIU (Service Employees International Union)

JOB TITLE: Senior Transformation Coordinator, TWR

GRADE: MGT E

SALARY: $

LOCATION: Washington, DC or remote

We are the Service Employees International Union (SEIU), a union of about 2 million diverse members in healthcare, the public sector, and property services. We believe in and fight for our Vision for a Just Society: where all workers are valued and all people respected—no matter where we come from or what color we are; where all families and communities can thrive;

and where we leave a better and more equitable world for generations to come. We are an anti-racist union determined to check corporate power and uproot structural racism through unions—worker power and collective action—and government—legislative and political action. We fight for Unions for All and a Government that Works for All so that all of us, across race and place, can have power together in unions and participate fully in our democracy.

The Senior Transformation Coordinator is a management-level position. The purpose of this role is to drive and support the transformation and modernization of local unions through the adoption of new technologies, experimentation with new and promising strategies, and innovation in all aspects of member recruitment, organizing, and representation. In particular, this role will focus on developing and implementing strategies to support union members’ ability to pay dues directly to their local unions – rather than through their paychecks – shoring up union resources and protecting workers and their organizations from politically-motivated attacks.

(Any one position may not include all of the specific duties and responsibilities listed. Examples provide a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification.)

• Research new technologies, tools, strategies, and systems for membership recruitment, mobilization, leadership development, member servicing, and back‑office administration.
• Support SEIU affiliates in implementing new systems for processing payments and contributions from members.
• Managing membership recruitment and PAC fundraising campaigns utilizing phone banks, SMS, email and other direct communication.
• Make presentations and pitches to stakeholders for trial or adoption of new tools or strategies.
• Research and perform case studies to apply new technologies & systems to meet the challenges of SEIU affiliates.
• Gather and report new knowledge from research and experiments. Convene stakeholders to share learnings and best practices. Collaborate with colleagues to drive adoption and scale implementation of best practices across the union.
• Partner with SEIU affiliates to evaluate, assess and make recommendations regarding database, finance, call centers, and other back‑office systems.
• Support SEIU's mission to become an anti‑racist organization through support of local unions and work within the TWR Department.
• Evaluate, recruit and manage consultants and vendors.
• Provide training and coaching to SEIU affiliate staff.
• Produce accurate, well‑written, and analytical memos, letters, and other documents that help inform leadership.
• Drafting and optimizing scripts for live phone bank campaigns, SMS campaigns and other direct communications.
• Organize colleagues and stakeholders around shared goals, facilitate collaborative planning, and drive progress to goals through active project management.
• Performs other duties and special projects as assigned in support of the program.

Together We Rise (TWR) department leadership and staff;
Local union leaders and staff; other SEIU International staff; vendors and consultants; staff and leaders of allied organizations and research institutions.

This position reports to the TWR Campaign Director for direct join campaigns within the Transformation and Technology team and may collaborate with other staff within the Together We Rise Department, the Data Systems and Analytics Department, the Communications Department, other…