Business Operations Supervisor – Pacific Northwest

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.

Business Operations Supervisor – overseeing a team of specialists who support sales and operations across a broad geography. The role manages facility operations and financial tasks, ensuring consistent processes and execution of standard work. Hybrid: 3 days in office, 2 days remote.

• Understand and meet key performance indicators set by the organization
• Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high‑quality customer and operational support experience
• Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
• Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
• Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
• Drive team continuity, cross‑training, and redundancy across specialized functions to support business needs, coverage, and long‑term team effectiveness
• Partner cross‑functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
• Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
• Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow‑up across sales and operations processes
• Lead weekly finance reviews with finance managers, preparing files, updating, and acting on updates

• Bachelor’s degree or High School diploma/GED with 7+ years operations work experience
• 5+ years of experience in a field‑service business

• People and accountability leader
• Strong financial acumen
• Common understanding of business audit requirements
• Critical thinker and problem solver