Assistant Manager

Job Description

Job Description

• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Tigard, Orego

Full-Time | Salary Range: $19 - $22 per hour

Gold's Gym PNW is seeking a dynamic Manager to assist leading our team. As a Assistant Club Manager, you have the responsibility for nurturing a club culture that champions your members and team members to be Motivating, Authentic and Passionate.

As an Assistant General Manager, you’ll be at the heart of everything we do. You’ll work side by side with the Club Manager, inspiring your team to deliver exceptional member experiences, while also driving growth and revenue. Your leadership will fuel the gym’s success, foster a high-energy culture, and create a welcoming environment for members and staff alike.

• Motivating Leadership: Guide, support, and inspire your team to hit ambitious goals and deliver outstanding service.
• Growth Opportunities: You’ll be on a fast track for career advancement within the gym.
• Team Success: Foster a collaborative, high-performance culture where both individual and collective achievements are celebrated.
• Revenue Focused: Drive revenue through membership sales, fitness programs, and other key business areas.
• Community Impact: Shape a culture, with a strong focus on community-building and customer satisfaction.

• Lead by Example: Inspire your team to deliver top notch membership experiences and maintain a clean, friendly, and motivating environment.
• Team Development: Recruit, train, and mentor team members, helping them grow into leaders while ensuring the team meets business targets.
• Operational Excellence: Oversee day-to-day gym operations, including sales, fitness programs, and administrative tasks. Ensure high-quality service delivery and maintain gym standards.
• Member Growth & Retention: Drive membership sales, conduct gym tours, and follow up with leads. Maintain positive member relationships to enhance retention.
• Goal Setting: Set ambitious goals for both the team and you, tracking progress and ensuring consistent results.
• Collaborative Leadership: Work closely with the Club Manager to optimize gym schedules, support events, and implement marketing strategies to boost brand presence.
• Problem-Solving: Handle member service issues with a positive attitude and quick, effective resolutions.

• High School Diploma or Equivalent
• CPR/AED certification required within 30 days of hire
• Two or more years of relevant work experience (Sales, retail, reception, customer service etc.)
• Two or more years of staff supervision and onboarding experience.
• Ability to manage front desk recruitment processes, membership tours, interviews and sales.
• Exceptional customer service skills, responding to multiple questions, via phone calls, email and in person.
• Availability:
  Must be flexible with working hours, including weekdays, weekends, and holidays.

• Proven Leadership: 2-4 years of management experience in a team-oriented environment, ideally within retail, hospitality, or fitness.
• Previous experience in Fitness Industry (Sales, Operations etc.)
• Communication Mastery:
  Excellent verbal and written communication skills. You know how to motivate and engage a team and members.
• Comfortable using gym management software, email, and digital tools.
• Availability:
  Must be flexible with working hours, including weekdays, weekends, and holidays.

• Competitive Pay: $17 - $20 per hour based on experience.
• Health Insurance: Comprehensive plans to support your well-being.
• Paid Time Off: Generous PTO.
• Gym Access: Free membership, Plus the ability to bring your own guest.
• Training & Development: Ongoing opportunities to learn, grow, and level up in your career.
• Supportive Env