MEN'S - Client Services Manager

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• Location 1224 E Trent Ave,Spokane, WA, 99202,United States
• Base Pay $20.95 - $29.34 / Hour
• Job Category Shelter Op0erations Manager, Resident Services Supervisor, Program Supervisor
• Industry Nonprofit / Human Services, Homeless Services, Faith-Based Ministry
• Employee Type Non-Exempt

At Union Gospel Mission, this role is more than a position—it is an opportunity to serve with purpose, compassion, and faith. Rooted in the love of Christ, the Men’s Shelter team helps create a safe, healing environment where residents are met with dignity, accountability, and hope. The person serving in this role will help lead that work with a servant’s heart, supporting staff and residents as they pursue restoration, growth, and lasting change.

This individual works to oversee the administration of the 24/7 services provided to the Men’s Shelter residents- ensuring a safe and healing environment. They provide leadership, support and guidance to staff and residents of the Men’s Shelter while both training and supervising the Resident Assistant (RA) team.

Supervisory Duties:
Oversees volunteers, program resident deskmen and staff RA’s

• Be a champion, protecting UGM culture, ensuring mission, vision, and core values are promoted and embraced throughout your department.
• Provide leadership and management oversight, support and accountability for RA team, i mplementing operations strategy, structure, and processes.
• Ensure department have an annual strategic plan that aligns with UGM’s overarching Strategic plan and the objectives are being achieved throughout the year.
• Communicate effectively with Men’s Mission Director regarding all critical issues/activities.
• Ensure development/training of staff is occurring, including the development and completion of training check list on all new department hires.
• Help in facilitation and coordination of the Men’s Rescue Program.
• Oversee and maintain the weekly RV Community Meeting schedule for leaders; lead these meetings as needed.
• Oversee the management and maintenance of the WAYPOINT database for the Men’s Shelter.
• Complete reports and surveys on resident population for entities requiring statistics; compile and maintain daily and monthly statistical reports.
• Assist the Medical Clinic Coordinator with calls and adhere to the medical needs of residents in his/her absence.

• Hold team members accountable to timeclock, work ethic, budget, emails, spiritual growth.
• Conduct monthly one on ones and annual evaluations with direct reports and ensure all leaders are utilizing monthly 1 on 1, tri-semester evaluation, with a deeper annual review as well.
• Clarify and clearly define roles/responsibilities/expectations with staff, ensuring that each team member has a current playbook.
• Ability and willingness to press into hard and developing conversations, promoting feedback rich culture
• Promote and ensure staff’s teachability and healthy teamwork
• Reviews and ensures team supports, values, and consistently observes Team norms
• Promote and encourage staff and personal development/growth
• Ensure volunteers are valued/utilized throughout department.
• Prepare and maintain weekly RA schedules including the rotating weekly schedule of ON-CALL Leader.

• Complete, maintain and update administrative tasks and assorted computer tasks (i.e. database updates, class rosters, stats).
• Oversee Next Step resident move-in and move-out process.
• Oversee drug and alcohol screening of residents by RA staff.
• Serve as Men’s Misson liaison regarding both probation and parole; report and maintain communication involving current residents and potential applicants within the program.
• Monitor safety or security issues and address them promptly .

Grounded and committed Christian: able and willing to model servant-leadership and interested in being part of a ministry to the poor, homeless, drug addicted and mentally ill.

• Active member of the body of Christ, in accordance with the UGM Statement of Purpose, Statement of Vision and Statement of…