Supportive Services Manager

Supportive Services Manager

Posted on: 8/26/26

Location:

South Seattle / Tukwila Area

Hours:

Full time, 40 hours per week, 9:00am-5:30pm Monday-Friday

Reports To:

Senior Supportive Services Manager

Pay Range: $ per hour

Position Type:
Non-exempt, non-union position.

The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.

Currently LIHI employs case managers who work with the homeless population at several of LIHI’s Permanent Supportive Housing properties. This position will supervise and lead case managers throughout King County.

This position will assist the Director of Supportive Services with “systems integration” – translating management and grant goals/priorities into practice standards and coordinating such changes agency-wide. The Manager actively provides collaborative monitoring and support to case managers of Permanent Supportive Housing with policies and protocols. The Manager ensures that all applicable LIHI properties receive and sustain Supportive Services grant opportunities. The Supportive Services Manager oversees the financial and record-keeping side of the grant-making process and works closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance on all grants, including governmental grants and FSC Medicaid billing.

The person in this position may interact with all levels of the organization to include

• Housing Management Leadership team
• Area manager teams: including Program Coordinators, Property Managers, Housing Assistants, and/or Resident Managers
• Grant writers, fund developers and LIHI finance
• Community Engagement & Advocacy Manager and our Chief Strategy Officer
• Funders – including Housing and Urban Development (HUD) representatives, King County (and potentially other counties), City of Seattle, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS etc.

• Hire, conduct orientation and train Case Managers at five to six Permanent Supportive Housing sites. Provides consultation, guidance and support to case managers in assigned case management teams;
  Provide first level guidance and assistance to case managers.
• Directly supervise up to 10 Supportive Service staff at an assigned portfolio of properties.
• Provide support to Supportive Services and Property Management staff to work collaboratively for successful resident outcomes.
• Pursue progressive employee evaluation and development.
• Participate in program evaluation, and best practice development, including input from residents, Housing Management staff, other staff and volunteers.
• Oversee, maintain and review case management records for quality assurance, training and data management purposes.
• Conduct staff meetings on a weekly or bi-weekly basis.
• Engage in direct-resident support as needed/requested, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.
• Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self-identified.
• Conducts regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. Facilitates one-on-one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance.

• Manage administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization, possibly including electronic file storage.
• Manage supportive services data base to ensure accuracy, staff compliance and billing of services. Experience with HMIS a plus.
• Collaborate with diverse people from across LIHI - effectively listen,…