Manager, Facilities

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Manager, Facilities

We are seeking a highly skilled Facilities Manager to lead day-to-day soft-services and workplace operations across HQ, Co|Lab, and The Shed. This role is accountable for service quality, vendors, workplace programs, event and move planning, logistics controls, operating budgets, facilities safety administration, and team performance. The Manager directly supervises multiple direct reports; partners with Building Engineering on technical issues, outages, and integrated building response;

and serves on HITT’s emergency response team. This position reports to the Facilities Director.

• Manage daily soft-services operations across HQ, Co|Lab, and The Shed and maintain safe, functional, clean, and service-ready workplaces.

• Define daily and weekly priorities for the soft-services team, resolve resource conflicts, and monitor service-level performance.

• Coordinate with Building Engineering on technical repairs, preventive maintenance, infrastructure condition, planned outages, and emergencies.

• Provide 24/7 on-call leadership for critical building incidents affecting safety, operations, or occupancy and activate the appropriate technical, safety, security, or vendor response.

• Ensure operational changes are captured and routed to the Facilities Administrator for records and drawing-file updates.

• Own relationships, scopes, commercial performance, and service levels for recurring vendors, including janitorial, landscaping, pest control, waste, recycling, composting, snow removal, window cleaning, security support, and location-specific services.

• Lead RFP/RFQ processes, evaluate proposals, negotiate operating terms, and recommend awards to the Director.

• Approve vendor onboarding and confirm required insurance, licenses, safety documentation, and access requirements before work begins.

• Review performance, inspect outcomes, manage corrective actions, and escalation, replace, or terminate underperforming vendors within authority.

• Review vendor renewal recommendations and expiration reports; decide renewal strategy and commercial action.

• Oversee contractors and on-site facilities activity for scope, schedule, budget, safety, disruption control, and HITT quality expectations.

• Approve contractor access plans, work windows, badging, and safety orientation requirements; assign day-of site coordination when appropriate.

• Inspect and accept work, manage punch lists, and authorize invoice release after completion requirements are met.

• Support Director-led capital projects through site coordination and partner with Building Engineering.

• Own facilities service levels, priorities, and resource plans for internal and client-facing events, new-hire readiness, departures, and office moves.

• Approve event and move plans developed with stakeholders; assign field coordination to the appropriate direct report.

• Maintain oversight of the master event and move calendar, which the Facilities Administrator supports administratively.

• Manage the Loading Dock team member, who is accountable for routine receiving, shipping, warehouse safety, PPE orders, and central inventory transactions.

• Ensure planned backup coverage through Facilities resources without creating a second routine receiving process.

• Coordinates HQ operating budgets and capital forecasts within the Director’s approved framework.

• Validate vendor invoices against approved scope, purchase orders, service completion, and contract terms.

• Review quarterly operating results, explain variances, update forecasts, and present corrective actions to the Director.

• Implement cost-reduction and productivity initiatives without compromising service, safety, or workplace…