HVAC Service Manager

About the Job:

HVAC Service Manager (Overseeing Commercial/Residential)

Location:

Spokane, WA (serving North Idaho & Eastern Washington)

Salary: $85,000-$200,000

Cline’s Heating & Air is on a mission to become the undisputed household name in HVAC from Spokane through Coeur d’Alene and we’re looking for a proven leader to drive that vision. As our Service Manager, you’ll oversee some of the industry’s most skilled commercial and residential technicians, professionals who take fierce pride in their craft, hold themselves accountable, and bring discipline, fun, and inspiration to every job.

You’ll build and empower a culture of excellence, running impactful safety meetings, ensuring legal and regulatory compliance, and leveraging data and our Service Titan platform to optimize performance. If you’re passionate about leading a best‑in‑class team, attacking the market with integrity, and earning customers for life, this is the leadership opportunity you’ve been waiting for.

At Cline’s AC, we don’t just install HVAC systems. We walk it how we talk it and are setting the standard for quality, expertise, and customer satisfaction in our market. As Spokane’s most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners.

Our team is made up of high performers who take pride in their craft, support each other, and never settle for average. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At Cline’s, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it’s a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work.

If you’re looking for a company that values excellence, integrity, and the pursuit of being the best, Cline’s AC is the place for you.

• Lead & Develop the Service Team: Recruit, onboard, coach, and mentor both residential and commercial technicians and dispatchers while conducting regular performance reviews.
• Manage Scheduling & Dispatch: Oversee daily dispatching to ensure timely, efficient service calls and balance workloads for optimal first‑time fix rates.
• Ensure Outstanding Customer
  
  Experience:
  
  Own customer escalations, resolve issues promptly, and follow up to confirm satisfaction, driving “customers for life.”
• Quality Assurance & Compliance: Implement and enforce service standards, safety protocols, and licensing requirements, and audit completed jobs for workmanship and documentation.
• Inventory & Equipment Oversight: Maintain parts and equipment inventories by forecasting demand, controlling costs, and managing vendor relationships.
• Process Improvement & Reporting: Analyze KPIs like response times and repeat visits, implement corrective actions, and generate regular service reports highlighting trends and opportunities.
• Budget & P&L Accountability: Develop and manage the service department budget, track expenses and labor costs, and identify upsell and maintenance‑contract opportunities.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Sales/Comfort Advisors for pre‑sales assessments and with Marketing to promote service specials, maintenance plans, and IAQ offerings.
• Training & Development: Design and deliver ongoing technical and soft‑skills training, ensuring all technicians maintain required certifications and authorizations.
• Safety &
  
  Risk Management:
  
  Conduct regular safety meetings, champion a zero‑accident…