Funeral Homes Area Manager

Our associates celebrate lives. We celebrate our associates.

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations

• Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
• Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

• Manage the day-to-day activities ensuring on-time services, exceeding client family expectations.
• Remove barriers, encourage ideas, and identify improvements.
• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability.
• Assur[e] the location's operating practices comply with applicable federal & state regulations and Company policies.
• Responsible for establishing location goals and priorities.
• Develop, communicate, and monitor goals, priorities, processes and procedures.
• Manage frontline supervisor's responsibilities, expectations, and accountabilities.
• Effectively present and communicate Company and Market strategies, values, and goals to location staff.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture.
• Ensure all safety, quality control, and compliance standards are adhered.

• Develop a strong, trusting, and reliable team.
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
• Constructively address issues and provide tangible and appropriate feedback.
• Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover.
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
• Establishes pay, recommends pay increases, special pays, and career advancements.
• Discipline staff as necessary.
• Writes development plans to close behavior or skill gaps.
• Collaborates with Human Resources throughout discipline, development, and termination processes.
• Recommends and discusses terminations with Market Leadership.

• Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share.
• May network with key community leaders to build business relationships, influence, and support the community.
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
• Develop and implement plans to improve customer satisfaction index and on-line community reviews.
• Other responsibilities as requested or assigned.
• Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.

• High School Diploma or equivalent required
• At least twelve (12) hours college courses in Finance & Accounting strongly preferred
• Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred;
  Bachelor's degree in Mortuary Science where required by state law

• Location Manager requires applicable state Funeral Director Licensure

• At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition
• At least two (2) years' experience managing people and effectively…