Outbound Coach

Position Summary…What you’ll do…

Effectively leads and develops teams through teaching training and actively listening to associates Tours the store and provides feedback Tourto Teach engages and collaborates with associates at all levels regarding store operations technology use business objectives merchandising and company direction Introduces and leads company transformation initiatives establishes clear expectations and guidelines for the implementation of business solutions and successfully communicates business objectives to teams Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way OBW service model Manages and supports customer service efforts such as store of the community and community outreach programs ensuring that customer needs complaints and issues are addressed successfully Develops and implements corrective action plans and leads process improvement efforts to guarantee a high quality customer experience Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss PL statements managing and assisting in budgeting forecasting and controlling expenses in the allocated business area to ensure they are indexed to sales Monitors and guarantees the proper functioning of inventory and operational processes Develops and implements action plans to control shrink and ensure the business areas sales and profit goals are met Assures that automation equipment is running effectively by monitoring product flow through the system tending to automated equipment and taking steps to address freight flow and resetting equipment Interacts with and monitors automated equipments computer based interfaces notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures and follows and executes Lockout Tagout procedures surrounding automation equipment Support Picking Replenishment and Staging operations providing tool free maintenance of the equipment clearing faults and swapping out equipment components resolving basic software errors acting as main point of contact to address site incidents requiring attention facilitating escalation of incidents that cannot be resolved at the site Participates in key communication forums to keep abreast of updates documenting and communicates back lessons learned and continuous improvement recommendations to Market Fullfillment Center technology vendor Coordinates completes and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices Sustainability Communicates PSP sustainability values and goals for example energy reduction waste reduction sustainable products to Associates throughout the Clubarea of responsibility ensuring their understanding of the importance and impact of these initiatives and connects PSP initiatives to the…