Service Center Manager

Ctr on Post Fl 2
176 S Post St
2nd Floor
Spokane, WA 99201, USA

The Payment Service Center Manager is responsible for directing operational and support functions for the Payment Service Center at Washington Trust Bank and its affiliates to achieve the Bank's strategic business objectives of ensuring processing and balancing of money movement occurs in an efficient and effective manner. Directs three support teams of the Payment Service Center operational functions and is responsible for providing the staffing direction and structure to ensure continuity, risk management, accuracy and effectiveness.

The manager is responsible for due diligence and compliance with all aspects of check-based payment processing lockbox services and electronic payments including ACH origination and receipt and domestic and international wires. Performs as a key component in managing the payment processing knowledge for the Bank while maintaining depth and focus on the future requirements of the bank.

Executive Chairman Peter Stanton is the fourth generation of his family to lead the Bank, growing from its small Spokane headquarters in 1902 to an $11B financial institution with 40 locations throughout Washington, Idaho and Oregon. We enjoy an advantage over our publicly traded competitors because we focus on long-term goals rather than quarterly results. We base our decisions on what is happening in our communities and what is right for our customers.

We have never strayed from our commitment to client service, continuing to grow our commercial, private banking, wealth management, small business and consumer portfolios even in the most challenging macroeconomic environments. Our sound business practices, innovation, knowledge and expertise have seen us through both the best and the most difficult economic cycles. Washington Trust’s longevity and success are a testament to our unwavering commitment to our clients and our employees.

Essential Functions

• Partners and manages key vendors to assure that the Bank has operational payment systems and procedures that support current and anticipated needs for delivering service to customers. Consults with the Director of Support Operations to jointly prioritize and develop specific plans and projects in support of the Bank’s daily needs.
• Implements strategies to create efficiencies and improved effectiveness is areas of responsibility.
• Understands the risks in processes and systems to ensure optimum uptime and to limit client impact while managing financial controls effectively.
• Collaborates with products teams, international teams and Technology teams to evaluate and implement the delivery of innovative and emerging payment technologies and channels.
• Proactively develops, recommends, and leads the implementation of new operational systems and upgrades/ enhancements which support user groups throughout the Bank in achieving their goals for operational efficiency and effectiveness. Ensures sound practices to protect the customer and bank against loss, fraud and operational impacts.
• Ensures appropriate staffing of the operational and support functions to meet the ongoing needs of the Bank in an innovative and proactive manner.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding, motivating and disciplining employees; addressing complaints and resolving problems.
• Directs the use of statistical measures of operational workflow to monitor and control output quality. Perform tests and oversight of key bank functions to limit customer impact and ensure accurate performance of…