Resettlement Case Manager

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

World Relief seeks an outgoing, professional and personable individual to fill the role of Resettlement Specialist. This person will provide support, services and service enrollment assistance to newly arrived refugees according to World Relief’s Mission, Vision and Values and policies, and contractual requirements. This position serves newly arriving refugees. Schedule varies depending on client needs and arrival schedules.

• Client Support & Case Management
• Conduct intake interviews and ongoing assessments to identify the needs and strengths of each family.
• Maintain regular contact with clients through home visits, office appointments, and phone calls from arrival through case closure, and beyond when directed.
• Develop and implement service plans that empower clients to overcome barriers and work toward self-sufficiency.
• Facilitate referrals for essential services such as housing, health care, education, and employment.
• Coordination & Collaboration
• Work closely with colleagues, community partners, volunteers, and local churches to ensure coordinated delivery of core services.
• Communicate procedures and expectations clearly to volunteers and community partners, promoting meaningful engagement and support for refugee families.
• Engage and empower volunteers to enhance World Relief’s mission and expand the reach and impact of services.
• Documentation & Compliance
• Maintain accurate, timely, and objective case notes, case files, and required forms.
• Monitor and complete all reporting requirements
• Track and disperse client support funds
• Ensure proper documentation of GIK (Gifts in Kind) and volunteer services.
• Follow up on outstanding services or needs and document completion or reasons for delays.
• Professional Conduct & Development
• Uphold strict confidentiality in handling clients’ verbal, printed, and electronic personal information.
• Perform all responsibilities in a culturally and linguistically appropriate manner.
• Stay informed about refugee and immigrant issues, available community resources, and best practices.
• Attend trainings, conferences, and meetings as required.
• Take on additional duties as assigned, including working occasional evenings or weekends.
JOB REQUIREMENTS
• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Detail-orie…