EW Information & Resource Referral Specialist

Position: EW 211 Information & Resource Referral Specialist
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** include the following. Other duties may be assigned.
* Provide social service-oriented resources and referrals to individuals via phone, email, text, and in person.
* Attend and/or organize community events throughout Eastern Washington, answering inquiries and assisting people with connecting to resources.
* Assist community members with completing applications for services, registrations and various other forms of paperwork.
* Assist community providers to connect their patients with appropriate services.
* Continually seek to expand knowledge base of available community resources for potential callers, independently initiating research to maintain up-to-date knowledge.
* Interact with consumers and co-works from diverse backgrounds with a high level of customer service, including demonstrate a positive, customer focused attitude Build and maintain relationships with community partners.
* Participate in team meetings.
* Enter, track and manage data associated with the 211 programs.
* Attend community court to connect with individuals who could benefit form 211 services.
* Participate in contract compliance review; assist in quality assurance measures
* Other duties assigned.
*** Each 211 specialist will be assigned specialists responsibilities in addition to the essential duties and responsibilities listed above:
***** Community Partner Specialist
*** Building and maintaining close relationships with community partners .
* Organizing meetings and events for partners and the EW211 team.
* Ensuring awareness for the program is widespread in the community through public speaking.
* Building the internal processes and practices required to manage 20--30 ongoing partnerships with multiple relationships at each partner organization.
* Tracking, reporting, and optimizing the performance of partnerships, including identifying issues as they arise, assessing possible solutions, and facilitating the execution of those solutions.
* Providing thought leadership, strategic insight, and clear communication to team members on partnership initiatives.
* Completing required monthly and annual updates to all partnerships in the database (up to 500 per year).
* Anticipating weekly team meeting agendas, and maintaining notation for the team.
* Working with community partners to supply the EW 2-1-1 team with printed and electronic updates and marketing materials from various different programs.
** Media Specialist
*** Developing and implementing social media messaging and responses for the program and increase engagement on all platforms.
* Analyzing social media and marketing campaigns to ensure success across different platforms.
* Developing and maintaining marketing materials, both electronic and printed.
* Serve as an expert on campaign processes including creative preparation, technical requirements, reporting setup, and overall project management.
* Assisting the Community Partner Coordinator in supplying materials for partner agencies.
* Tracking and maintaining supplies of printed materials (as necessary for contract reporting).
* Completing daily posts on social media to encourage program awareness and resource delivery across multiple fronts.
* Remaining up to date on social media and marketing trends to ensure target campaigns are relevant and successful
** Data Specialist
*** Developing partner-specific data collection tools in accordance with database requirements.
* Anticipating and planning for data deadlines.
* Working closely with state network to update and ensure database is operating at the network standard (which will include development and adjustment of the database).
* Identifying procedural problems and communicate to the manager and team as appropriate.
* Analyzing monthly data to ensure compliance and efficiency across different platforms.
* Ensuring monthly reports are on time and accurate.
* Maintaining organized and easily accessible historical data.
* Leading and coordinating team meetings and trainings when the database is updated or changed.
* Developing and maintaining team database workflows to support consistency and ongoing training.
* Work specifically with Basic Food…