Program Manager - Stepping Stones

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.

We welcome you on finding your place to offer opportunities for people in need!

Under the supervision of the Director of Social Services, The Stepping Stones Program Manager will be responsible for all administrative, program, and personnel functions along with the day-to-day operations of the program.

• Represent The Salvation Army and respect and work within its Christian tenets
• Serve as Stepping Stones Program spokesperson; representing TSA at applicable community meetings and events
• Collaborate with other TSA Social Service programs/networks in the community
• Supervise employees and volunteers in the program
• Train employees and volunteers on all policies, procedures, and pertinent information
• Assist the Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits
• Meet with employees/volunteers regularly to exchange information and discuss issues affecting the program
• Prepare procedural manuals and polices with guidance from the Director of Social Services
• Oversee and conduct program tasks, including but not limited to the following:
• Intake and placement of new participants
• Case management
• Emergency assistance programs (food, clothing, transportation, etc.)
• Design, organization, and implementation of life skills classes
• Turning over vacant units, as needed
• Monthly case reviews for all participants
• Scheduled and random unit checks
• Aftercare services
• Seasonal and special events
• Prepare required reports
• Provide 24-hour, on-call support for program emergencies outside of normal business hours
• Performs other duties as assigned

Bachelor of Science or Arts degree in social work, psychology, or other related field preferred with five (5) years of applicable work experience

Management Experience Required

Case management and low-income housing experience preferred

Requirements: Pass a Criminal Background Check

Possess a Driver License with clear driving record; ability to clear a Motor Vehicle Records check, including must be at least 21 years of age

Successfully complete TSA Driver Training upon hire and annually thereafter

Have or obtain First Aid & CPR certification and Bloodborne Pathogens training

Knowledge of social services and local resources

Be sensitive and understand the comprehensive mission of The Salvation Army

Must have good customer service skills, networking skills, and the ability to positively represent The Salvation Army

Able to be flexible and available to meet the needs of the program, staff, and The Salvation Army

Ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information

Experience supervising staff and volunteers

Experience working with homeless and at-risk individuals

Working knowledge of Microsoft Office Suite and other software

Working knowledge of integrated database applications and ability to use new software programs with basic training

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

Ability to operate multi-line telephone

Ability to operate a desktop or laptop computer

Ability to lift up to 25 lbs.

Ability to access and produce information from a computer

Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The work is typically performed in a business office or residential shelter setting

Fast-paced environment with interruptions requiring adaptability, compassion, and time management

High emotional demands requiring resilience, as they often deal with vulnerable populations, and, at times, hostile individuals

Irregular hours, including nights, weekends and holidays to meet program needs

Five days per week to meet the needs of the program with potential for evenings or weekend for emergencies or meetings. In-person at…