Program Manager - Stepping Stones

Program Manager - Stepping Stones

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team.

In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

Under the supervision of the Director of Social Services, the Stepping Stones Program Manager will be responsible for all administrative, program, and personnel functions along with the day-to-day operations of the program.

• Represent The Salvation Army and respect and work within its Christian tenets
• Serve as Stepping Stones Program spokesperson; representing TSA at applicable community meetings and events
• Collaborate with other TSA Social Service programs/networks in the community
• Supervise employees and volunteers in the program
• Train employees and volunteers on all policies, procedures, and pertinent information
• Assist the Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits
• Meet with employees/volunteers regularly to exchange information and discuss issues affecting the program
• Prepare procedural manuals and policies with guidance from the Director of Social Services
• Oversee and conduct program tasks, including but not limited to the following:
  • Intake and placement of new participants
  • Case management
  • Emergency assistance programs (food, clothing, transportation, etc.)
  • Design, organization, and implementation of life skills classes
  • Turning over vacant units, as needed
  • Monthly case reviews for all participants
  • Scheduled and random unit checks
  • Aftercare services
  • Seasonal and special events
• Prepare required reports
• Provide 24-hour, on-call support for program emergencies outside of normal business hours
• Perform other duties as assigned

Bachelor of Science or Arts degree in social work, psychology, or another related field preferred with five (5) years of applicable work experience. Management experience required. Case management and low-income housing experience preferred.

Pass a Criminal Background Check. Possess a Driver License with a clear driving record; ability to clear a Motor Vehicle Records check, including must be at least 21 years of age. Successfully complete TSA Driver Training upon hire and annually thereafter. Have or obtain First Aid & CPR certification and Bloodborne Pathogens training. Knowledge of social services and local resources. Be sensitive and understand the comprehensive mission of The Salvation Army.

Must have good customer service skills, networking skills, and the ability to positively represent The Salvation Army. Able to be flexible and available to meet the needs of the program, staff, and The Salvation Army. Ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information. Experience supervising staff and volunteers. Experience working with homeless and at-risk individuals.

Working knowledge of Microsoft Office Suite and other software. Working knowledge of integrated database applications and ability to use new software programs with basic training.

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or…