Shift leader, Restaurant​/Food Service

Shift Leader

Shift Leaders at Five Guys learn valuable new skills that can help them develop a career for their future. Shift Leaders need to implement all the standard operational procedures of the company and make sure that every customer receives the best customer service possible.

Requirements:

• Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Benefits:

• Free meals
• Flexible scheduling
• Tips and weekly secret shopper bonuses
• Advancement opportunities
• Fun, fast-paced work environment