Store Support, Customer Service Rep

Overview

Base pay range

$16.50/hr - $18.50/hr

76132

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.

• Support a variety of non-sales functions to ensure operational efficiency and customer satisfaction.
• Assist customers in stores or on the lot; provide administrative services as needed.
• Direct customers to store departments or merchandise and answer questions on order status.
• Handle cash management and ensure program compliance.
• Collaborate with other associates, vendors, and carriers; manage tasks with minimal supervision; maintain attention to detail and strong time management.

• Associate Coordinator: $18.50
• Export Associate: $18.50
• Janitor: $16.50
• Lot Associate: $16.50
• Office Associate: $17.50
• Order Fulfillment Associate: $17.50
• Pro Fulfillment Associate: $17.50
• Pro Lot Loader: $16.50

• The Home Depot offers a comprehensive benefits package, including paid vacation, sick leave, paid parental leave, holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, and other benefits (varies by status and full-time/part-time).

• Available positions may vary by business need. Salary and location depend on the position offered and the individual’s knowledge, skills, experience, and availability.

• Ability to interact with customers and vendors, direct customers to appropriate departments, and provide information on product status.
• Strong time management, attention to detail, and reliability; ability to work cooperatively with others.
• High integrity and focus on store objectives and operational responsibilities.

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