E-Commerce Associate

E-Commerce Associate I Washington Staffing
• Spokane, WA, United States

Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer and the Shop Goodwill/E-Books online website, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part-time positions with limited benefits. Applicant must pass background check.

High school diploma or general education degree (GED). One to three months related experience and/or training or equivalent combination of education and experience.

Essential duties and responsibilities include the following:

• Accept donated books from various areas such as the warehouse & retail stores for scanning.
• Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
• Have working knowledge of Amazon, eBay, and other auction websites as directed.
• Shelve books, audio media, and DVDs on the proper shelves.
• Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.
• Track packages through shipping systems by individual tracking numbers.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
• Communicate known customer issues with Management in a timely manner.
• Working knowledge of precious metals, gem stones, and synthetics.
• Must recognize brand stamps (i.e. high end, vintage and trendy).
• Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
• Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
• Photography experience. Our photos need to be clear and detailed to show the customer small details.
• Maintain up to date knowledge of antiques and salable merchandise.
• Produce accurate and succinct descriptions of items that are to be put on Shop Goodwill and other auction sites.
• Upload pictures and descriptions to Shop Goodwill and other auction sites as directed.
• Return store merchandise not accepted for sale as directed.
• Responsible for shelving listed items and pulling sold items as directed.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.