E-Commerce Associate

Closes: 3/15/26 - Spokane, WA - Part &/or Full-time/Hourly

Wage: $17.40 p/h

NOTE:

Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the Shop Goodwill/E-Books online website, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record‑keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part‑time positions with limited benefits. Applicant must pass background check.

High school diploma or general education degree (GED). One to three months related experience and/or training or equivalent combination of education and experience.

Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures and departmental and organizational standards.

• Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
• Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
• Have working knowledge of Amazon, eBay and other auction websites as directed.
• Shelve books, audio media and DVDs on the proper shelves.
• Answer customer questions and follow up on customer complaints as instructed by the E‑Commerce Manager or Assistant Manager.
• Track packages through shipping systems by individual tracking numbers.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
• Communicate known customer issues with Management in a timely manner.

• Working knowledge of precious metals, gemstones and synthetics.
• Must recognize brand stamps (i.e. high‑end, vintage and trendy).
• Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
• Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
• Photography experience. Our photos need to be clear and detailed to show the customer small details.

• Maintain up‑to‑date knowledge of antiques and salable merchandise.
• Produce accurate and succinct descriptions of items that are to be put on Shop Goodwill and other auction sites.
• Upload pictures and descriptions to Shop Goodwill and other auction sites as directed.
• Return store merchandise not accepted for sale as directed.
• Responsible for shelving listed items and pulling sold items as directed.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).

Work collaboratively with Workforce and Family Services to provide participant services.

Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.

Properly wear and maintain all required Personal Protective Equipment (PPE).

Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.

Comply with all health, safety and fire standards and all local, state, and federal regulations (WISHA & OSHA).

Other duties as assigned.