Store Manager - Exempt

Job Title:

Store Manager

Department:
Store Team

Reports To:

District Manager

Effective Date:
Updated August 2021

POSITION PURPOSE

The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals

JOB DUTIES & RESPONSIBILITIES

* Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.

* Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects.

* Responsible for store's profitability.

* Monitor inventory levels, facilities and other assets.

* Minimize loss through team motivation, customer service and managing operations.

* Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.

* Analyze store-level reports and identify new strategies for maximizing results.

* Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team.

* Participate in Zumiez marketing and training events.

* Develop top performers and consistently evaluate performance using Zumiez tools and programs.

* Ensure implementation of visual merchandising standards.

* Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.

* Participate in Zumiez marketing and training events.

* Other duties and project as assigned based on company and store needs.

JOB REQUIREMENTS & QUALIFICATIONS

* Successful retail management experience.

* Collaborative team leadership approach.

* Proven ability to understand and drive store profitability.

* Demonstrated ability to set standards and hold team members accountable.

* Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.

* Excellent problem-solving ability and communications skills.

* Ability to develop and maintain open and positive relations within the local community.

* Commitment to outstanding customer service.

PHYSICAL DEMANDS & WORK ENVIRONMENT

* Ability to move in and around stores to access, or position merchandise.

* Ability to climb ladders.

* Ability to move or lift freight boxes weighing up to 50 lbs.

* Availability to travel 10-15 days each year and ability to work any day of the week.

* Must be fully vaccinated against COVID-19 or have a documented need for an accommodation certified by a medical professional or a properly documented need for a religious accommodation.

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