Store Support, Retail Associate​/ Customer Service

Job Description

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.

• Associate Coordinator: $19.50
• Export Associate: $19.50
• Janitor: $17.50
• Lot Associate: $18.50
• Office Associate: $18.50
• Order Fulfillment Associate: $18.50

The Home Depot offers various benefits as part of a total compensation package including paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401(k) with company match, ESPP, profit‑sharing bonuses, and other benefits (benefits vary based on the associate’s salaried/hourly status and full‑time/part‑time status).

1. Salaried associates are eligible for 2 weeks of vacation in their first year; full‑time hourly associates are eligible for 40 hours of paid vacation after 6 months of continuous service; part‑time associates are eligible for 20 hours of paid vacation after 6 months; temporary associates are not eligible for vacation benefits.

2. Sick time (Washington State, Spokane, and Tacoma): salary and temporary associates earn 1 hour of sick time every 40 hours worked; full‑time associates earn 1 hour of sick time every 40 hours or 4 hours per month, whichever is greater; part‑time associates earn 1 hour of sick time every 40 hours or 2 hours per month, whichever is greater.

Sick time (Seattle): salary and temporary associates earn 1 hour of sick time every 30 hours worked; full‑time associates earn 1 hour of sick time every 30 hours or 4 hours per month, whichever is greater; part‑time associates earn 1 hour of sick time every 30 hours or 2 hours per month, whichever is greater.