Person In Charge; PIC-Spokane

Overview

Provide customer service as currently defined by the employer within the scope of the position and within company policy.

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Responsible for performing basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
• May be responsible for completing close of day function in the office.
• May be responsible for counting out of stock product.
• May count tills when other cashier-checkers leave.
• Other duties as assigned.

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Responsible for performing basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
• May be responsible for completing close of day function in the office.
• May be responsible for counting out of stock product.
• May count tills when other cashier-checkers leave.
• Other duties as assigned.

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired:
  Prior experience as a clerk or manager.

All store employees during the absence of the Store Director or Assistant Store Director.

Varies depending on store location and state/county requirements.

%
Inside: 100% Inside;
Outside:
Rare

Temperature Extremes: N/A

Chemicals:
Seldom (mild detergents or glass cleaner)

• six-wheeled cart
• grocery cart
• box cutter
• pens and pencils
• spray bottle
• rags
• mops
• broom
• telephone/intercom
• cash register
• credit card scanner
• computer
• pallet jack
• bailer

Constant, Frequent, Occasional, Seldom levels defined for various tasks are described per category below.

Lifting Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-35 lbs.

Carrying Occasionally carries 1-10 lbs. Seldom carries 11-50 lbs.

Pushing/Pulling Constantly pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs.

Reaching Constant knee to shoulder reaching. Seldom overhead and at or above shoulder level reaching.

Standing Constant standing while on job. Sitting allowed on breaks.

Walking Frequent walking while on job.

Climb/Balance Seldom. May use step stool while stocking/facing product on high shelves.

Trunk Functions Frequen…