Operations Manager

Position Summary

The Operations Manager is a member of the Store Management team and supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, driving store execution and performance while building consumer loyalty through excellent customer service.

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

• Management
  • Lead others and work effectively with store crews
  • Supervise, assign, and direct activities of the store’s crew
  • Effectively communicate information to store crew and supervisors in an open and timely manner
  • Support Store Manager with action plans for operational and service improvement
• Customer Service
  • Assist customers with their questions, problems, and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills, and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full‑time flexible schedule, including some early morning, overnight, and weekend shifts; to work overtime as needed; and to respond to urgent issues at the store when they arise

• Experience as a retail manager or supervisor

High School Diploma or Equivalent Preferred but Not Required.

45

Full time

$22.13 - $36.13

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.