Assistant Store Manager; nomnom Mead

Overview

Assistant Store Manager (nomnom Mead | Full-Time).

Location:

Mead, WA, USA, 99021. Salary Range: $18.63 - $25.33 hourly, with a $3.00 shift differential eligibility. Address: 4017 S Cheney
-Spokane Rd Spokane, WA 99224.

The opportunity:

join a multi-state team supporting nomnom in the Pacific Northwest, delivering fuel, snacks, and treats with a focus on customer service and community engagement. This role offers growth opportunities across Retail, Marketing, Logistics, and related areas in a growing company.

Safety

• Maintain a safe work environment for employees and customers by prioritizing safety.
• Keep gas pumps, lot, and store areas clean and free of debris.
• Work with the Safety Team and conduct monthly mandatory meetings and trainings.
• Report safety incidents promptly and comply with safety policies, programs, and processes.

Leadership and Personnel Management

• Train, develop, guide, and evaluate employees to operate the store effectively and safely to provide superior customer service.
• Maintain a professional and supportive image among staff and supervisors.
• As back-up to Store Managers, prepare and submit all employee paperwork accurately and timely (e.g., performance appraisals, notices, new hire checklists).
• Ensure continuous on-the-job and company-required training to improve customer service and safety awareness.
• Motivate, provide feedback, and recognize employees to improve performance at the individual, team, and store level.
• Address employee performance and violation issues as back-up to Store Manager.
• Set and communicate performance expectations and evaluate actual performance as an extension of the Store Manager.
• Develop potential employees through coaching and training for promotion readiness.
• Carry out all company policies.

Customer Service and Site Relationships

• Provide prompt and courteous customer service; assist customers at the pump and resolve issues.
• Accurately ring up sales on the POS system and follow cash handling procedures.
• Develop positive relationships with customers, vendors, and contractors.
• Maintain cash, monies, and inventory during shifts.
• Ensure the store is clean, adequately stocked, and organized for fast, convenient, and professional service.
• Maintain a friendly, welcoming, well-maintained store environment and promote a positive customer buying experience.
• Monitor customer needs and expectations and promote programs and suggestive selling.
• Assist customers at the pump and in the store to locate products and operate equipment.
• Solicit customer feedback through consistent personal interaction and engagement.
• Resolve complaints quickly and sincerely to the satisfaction of customers, vendors, and contractors.
• Promote and maintain a safe, positive public image within the community; grow Loyalty Rewards program.

Business and Financial Management

• Plan and manage store activities to maximize operating profit.
• Monitor fuel sales volume and competitor pricing to assist pricing strategy development.
• Monitor merchandise, food movement, and competitor offerings to inform product mix and pricing.
• Maintain store layout and product displays per schematics.
• Execute store-level promotions and support network-wide campaigns.
• Manage fuel, merchandise, and food inventory to ensure optimum stocking levels.
• Control operating expenses including maintenance, utilities, and inventory loss.
• Prepare and submit daily sales reports accurately and timely, including invoices and bank deposits.
• Safeguard and account for all money received and disbursed.
• Organize and maintain site files, manuals, and other information materials.
• Receive merchandise using proper check-in procedures with vendors.
• Obtain and maintain all required food and age-restricted product certifications within 2 weeks of employment.

Facilities Management

• Assist in maintaining appearance standards of paving, lighting, canopy, and other structures.
• Report facility issues as needed and ensure facilities and equipment are in safe working order.
• Maintain dispensing and store equipment to ensure clean, sanitary, and safe working conditions.
• Ensure required signage and decals are posted.

Personnel Assistance

• Maintain a professional and supportive image among subordinates and supervisor.
• Collaborate with the Store Manager to create, maintain, and improve teamwork; provide training assistance to new associates.
• Assist with staffing and scheduling labor to meet customer demand within budget.

Note:

This description provides a general overview of the position. Additional responsibilities may be identified based on current business needs.

• Ability to stand and/or walk for an entire shift.
• Vision of 20/40 with corrective lenses to read inventory levels, prices, and pump indicators.
• Ability to communicate information clearly.
• Ability to follow safety procedures and respond to safety alarms.
• Frequent reaching, gripping, and dexterity to restock inventory, operate POS, and maintain store areas.
• Frequent squatting and kneeling; ability to lift up to 50…