Assistant Store Manager (nomnom Illinois | Full-Time

Assistant Store Manager (nomnom Illinois | Full-Time)

Salary Range: $18.63–$25.33 Hourly

$3.00 shift differential eligibility

1503 E Illinois Ave, Spokane, WA 99207

• Be part of the multi-state team that keeps America moving.
• Our local retail brand represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
• Give your neighbors friendly, smiling service and make their lives a little easier. You'll help members of your community fuel their cars and satisfy their hunger.
• Enjoy great compensation and a collaborative culture.
• Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.

• Maintain a safe work environment for employees and customers by setting safety as a priority.
• Ensure gas pumps, lot and store areas are clean and free of debris at all times.
• Work with Safety Team and conduct monthly mandatory meetings and trainings.
• Report safety incidents in a timely manner and comply with safety policy, programs and processes.

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service.
• Maintain a professional and supportive image among subordinates and supervisors.
• As back‑up to Store Managers, prepare and submit all employee paperwork accurately and timely (performance appraisals, notices, new‑hire checklist, etc.).
• Ensure that all employees receive continuous on‑the‑job and company‑required training to improve customer service performance and safety awareness.
• Motivate, provide feedback and share employee recognition to improve individual, team and store performance.
• As back‑up to Store Manager, address employee performance and violation issues.
• Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager.
• Develop potential employees through coaching and training so they are ready for promotion to the next level.
• Carry out all company policies.

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues.
• Accurately ring up all sales on POS system, comply with all cash handling procedures and other payment types for products sold.
• Develop positive and professional relationships with all customers, vendors and contractors.
• Responsible for all cash, monies and inventory during shift.
• As a top priority, develop and assign tasks appropriately to ensure the store is clean, adequately stocked and organized for fast, convenient and professional service to customers.
• Ensure a friendly, welcoming and well‑maintained store environment to provide customers with a buying experience that meets their expectation.
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling.
• Assist customers at the pump and in the store to find the desired product and operate equipment.
• Actively solicit customer feedback via consistent personal interaction and engagement.
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction.
• Promote and ensure a safe, positive public image within the community.
• Promote and grow Loyalty Rewards program.

• Plan and manage store activities to maximize operating profit.
• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store‑specific fuel pricing strategies and tactics.
• Monitor merchandise, food movement and competitor offerings to assist in development of store‑specific product mix and pricing strategies.
• Maintain store layout and product displays per schematics.
• Execute store‑level sales promotions and assist in implementing network‑wide promotional and advertising campaigns.
• Manage fuel, merchandise and food inventory to ensure optimum stocking levels.
• Control operating expenses, including maintenance,…