Liquor Manager Spokane Job Spokane area,Washington USA,Retail

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service in the liquor department.
Receives and breaks down loads, cuts cases, prices and marks product. Stocks, displays, faces, dusts and rotates product according to Company procedures and Division schematics to ensure quality, temperature, selection, eye-appeal and proper inventory level to meet customer demands. Prevents breakage of products. Creates effective displays for mixers, beer, liquor, wine and other related merchandise in the liquor department.
May operate check stand equipment such as cash register and scanner to process customer orders. May be accountable for proper cash handling procedure and proper accounting of sales.
Handles customer relations. Assists customers by answering questions on product quality and taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.
Ensures compliance with state and federal liquor sales laws and Company restricted sales and loss prevention policies. Monitors inventory and space security.
Maintains and organizes sales area, backroom and cooler.
Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Liquor Supervisor as appropriate.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties.

Key Responsibilities & Accountabilities

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service in the liquor department.
Receives and breaks down loads, cuts cases, prices and marks product. Stocks, displays, faces, dusts and rotates product according to Company procedures and Division schematics to ensure quality, temperature, selection, eye-appeal and proper inventory level to meet customer demands. Prevents breakage of products. Creates effective displays for mixers, beer, liquor, wine and other related merchandise in the liquor department.
May operate check stand equipment such as cash register and scanner to process customer orders. May be accountable for proper cash handling procedure and proper accounting of sales.
Handles customer relations. Assists customers by answering questions on product quality and taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.
Ensures compliance with state and federal liquor sales laws and Company restricted sales and loss prevention policies. Monitors inventory and space security.
Maintains and organizes sales area, backroom and cooler.
Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Liquor Supervisor as appropriate.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties.

Skills And

Physical Requirements

Requires working knowledge of all job duties within the Liquor Department.
Requires strong communication skills and interpersonal skills, and the ability to maintain composure in dealing with customers and co-workers.
Requires a good understanding of overall company practices and liquor policies and procedures on storage, safety, sanitation and loss prevention. Requires knowledge of state and federal liquor sales laws.
Must be able to learn types, nomenclature, alcohol content, uses and care of liquor department products. Requires an awareness of popular drink recipes.
Requires the ability to judge and react to business activity.
Must have knowledge of product quality, variety, standards, sanitation and labeling.
Requires knowledge of basic mathematics and metric measurements.
Frequently reaches, lifts,…