Smoke & Vape Shop Customer Service & Sales

Job Description

Hot Box is Washington's premium smoke shop, offering a challenging, fun, fast-paced retail environment. As an employee, you’ll receive on-the-job training in glass, vape, kratom and CBD products. Must be a quick learner, cheerful, dependable & energetic.

Strong customer service and sales skills are essential along with working knowledge of vape products is preferred.

Our business is growing fast with opportunities for future growth.

• Solid Knowledge of Vaping Strongly Preferred.
• Excellent "people skills" - a passion for our products
• Positive, helpful attitude towards customers and team members alike
• Clean appearance appropriate for the shop environment
• Ability to count money and open/close a cash drawer according to procedures
• Basic computer / register skills; typing, basic computer knowledge are all a must
• Ability to follow instructions, possess a natural "team player" attitude
• High School Diploma or GED Required
• Must be at least 18 years of age

• Reliability relative to Transportation and Attendance
• Desire to work for the benefit of customers and the business as a whole; offer great service, clean and stock as instructed and take on special projects

• Greet every customer as they enter the store
• Verifying age, via legal photo identification, of all persons entering the store
• Provide customer service beyond expectation
• Answer any and all customer questions or contact a manager or another store for the answer
• Assist customers in selecting the appropriate products for their needs
• Troubleshooting customer device issues
• Cash handling and using the POS
• Store opening and/or closing responsibilities
• Maintain shop appearance, safety guidelines and cleanliness
• Continuously learn about current and new products sold in the store
• Keep an up to date knowledge base on the vaping industry as a whole
• Be prepared to perform multiple tasks at any given time
• Keep up with consistent flow of customers and maintain being busy during slower periods

You'll learn a lot. You're not stuck doing one task here. Each Hot Box Team Member contributes to creating a great customer experience by participating in all aspects of the job.

If you have a passion for people and a fervor for vape or glass, we'd love to meet you. We can teach you the rest.

Hot Box is a premium smoke shop specializing in glass, vape, kratom and CBD products. We have an excellent glass collection with top and local brand names. Our vape department carries an array of hardware catering to beginners and advanced users alike, with top shelf e-liquids and #1 top-rated customer service.

Hot Box is a premium smoke shop specializing in glass, vape, kratom and CBD products. We have an excellent glass collection with top and local brand names. Our vape department carries an array of hardware catering to beginners and advanced users alike, with top shelf e-liquids and #1 top-rated customer service.