Intake Specialist Spokane, WA

About the Role

Intake Specialists are part of a devoted and exceptionally important team at The Advocates. It is a sales-focused team who speak on the phone with potential clients to understand their needs, help them feel comfortable, position our firm as a solution to their needs and sign them as new clients. While this is a sales position, there are no cold-calls required—you will be working with clients who have reached out to us.

The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible. The PNW branch, headquartered in Seattle, WA, has branches in Portland, OR and Spokane, WA and works with clients throughout Washington and Oregon.

Our intake team speaks with callers 7 days a week.

• Enjoy helping injured people who are going through a difficult time
• Can quickly interpret emotional conversations to identify the root of an issue
• Remain steady and supportive during emotional conversations
• Are a good listener and people go to you for advice
• Think strategically and can juggle multiple priorities at once
• Are goal-driven and thrive in a fast‑paced environment

• Work independently to handle a high volume of calls and messages, while pivoting between tasks with ease
• Engage new inbound leads quickly via phone, text, and email
• Manage and track prospect pipeline using lead management software
• Schedule and conduct detailed phone interviews to assess case potential
• Qualify and sign potential clients, including overcoming objections using a customer‑centric soft sales approach
• Conduct new client intake and onboarding in lead management software
• Meet our staffing availability needs – currently seeking a Wednesday‑Sunday shift between 9:30 am–6 pm, following an in‑office training period during business hours, M‑F from 8:30 am–5 pm

• Minimum of 2 years in sales, customer success, account management or client onboarding (required)
• 1 + year recent experience in a fast‑paced office environment (required)
• Documented history of exceeding goals and metrics (preferred)
• Professional services or B2C experience (preferred)
• Associate's degree or higher (preferred)
• $25‑$30 / hour guaranteed full‑time
• Quarterly performance‑based bonuses
• 401(k) + 4% matching (after 1 year employment)
• 3 Weeks PTO in year 1, Uncapped PTO in year 4
• Employee Assistance Program

We do not discriminate on the basis of any protected group status under any applicable law.