Customer Relations Specialist​/Eastern worked

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Regular Full-Time WA, US

6 days ago Requisition

Join the largest privately held promotional products company in the US.

• Enjoy a competitive compensation package.
• Full benefits package that includes Education Reimbursement and 401k (with match).
• Optional - Work remotely from home for added flexibility.

Job Summary

Serve as the primary contact for sales partners and their assigned sales volume using standardized processes and concepts.

Essential Functions

Duties include but are not limited to:

• Create and maintain solid professional relationships with assigned sales partners.
• Identify the needs of these sales partners and their customers.
• Understand the sales partners’ current sales figures and goals, and proactively assist them to meet or exceed these goals.
• Provide aggressive competitive pricing through research and negotiation, especially when volume goes beyond special pricing with our Preferred Suppliers or when the sales partner requests are related to a competitive situation.
• Obtain quotes and, when requested, prepare product presentations for clients.
• Order self-promotion aids and spec samples for sales partners.
• Provide sales partners with creative selling ideas and stay current with trends in the industry.
• Attend supplier webinars, meetings, and industry events when they occur.
• Provide timely and innovative solutions to the sales partner.
• Educate sales partners on matters regarding products and services and assist with questions regarding Geiger processes.
• Assist with the duplication of a previous customer order with guidance from sales partners.
• Follow through on orders and questions pertaining to the assigned sales partners, from start to finish with the support of internal associates.
• Perform maintenance on orders.
• Correct and revise orders, research and answer commission questions, and make adjustments if needed.
• Coordinate the art proofing process from suppliers to the sales partner and/or customer.
• Proof orders for complete details related to product, pricing, decoration, and shipping accuracy.
• Assist with expediting rush orders, including negotiating with suppliers on expedited shipping terms.
• Conduct research and resolve problems presented by internal associates.
• Develop knowledge of billing and receivable functions to ensure that orders are processed accurately in accordance with special customer needs.
• Work with internal associates to set up and monitor special procedures required to meet customers’ specific needs.
• Respond timely to incoming calls, emails, and messages with helpful answers and guidance.
• May require travel to company events or industry trade shows.
• Maintain regular communication with the direct Manager and or Regional Vice President of Sales for assistance in determining appropriate service guidelines and to discuss special requests or needs as necessary.
• Assist assigned Region as requested by corporate management.
• Perform other duties as assigned.

Education and Experience

• Duties require knowledge and proficiency in math, writing, technology, and communications. Specialized product and industry knowledge is necessary. Two years of progressively responsible customer service or sales experience.
• Strong written, negotiation, and verbal skills. Good interpersonal skills. Strong knowledge of customer relations. Effective conflict resolution skills. Ability to multitask efficiently. Strong team collaboration capabilities. Good sense of judgment.

Physical, Mental and Environmental Requirements

Physical Requirements:

• Prolonged periods of sitting at a desk or computer.
• Typing and using a computer keyboard for extended periods.
• Answering phone calls and communicating with customers via email. Ability to travel.

Mental Requirements:

• Ability to concentrate for extended periods of time paying close attention to detail.
• Ability to handle multiple tasks simultaneously and manage time effectively.
• Ability to process information quickly and recommend solutions.
• Working indoors in an office environment or remote location.
• Use of standard office equipment such as computers, phones, and printers. Interaction with team members.
• Occasionally interact with customers in person, via phone, or email.

Certification Requirement

• Industry certification at the CAS (Certified Advertising Specialist) level.
• None.

Geiger is an Equal Opportunity/Affirmative Action

Employer:

We are committed to creating an inclusive environment for all our associates.