Customer Relationship Specialist

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Scope Overview:
National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Spokane area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 30-50 key accounts. Your mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services.

Key Responsibilities:

* Relationship & Retention Management:

* Oversee a portfolio of 30-50 existing clients with a primary focus on quality control and relationship consistency.

* Conduct regular site walkthroughs and formal inspections to ensure operational excellence.

* Act as the relationship manager to mitigate contract losses.

* Revenue Growth & Sales:

* Identify and sell one-time specialized services and recurring upsells.

* Drive efforts to meet an annual growth goal (both Recurring Monthly Revenue (RMR) and Specialized Services) of $1M.

* Draft proposals and negotiate contract expansions within your assigned book of business.

* Market Development:

* Actively represent the company in local trade associations (e.g., BOMA, IFMA) to build industry influence.

* Network with property managers and facility directors to create a robust pipeline of future opportunities.

Qualifications:

* Proven experience in Janitorial, Facility Services, or Property Management.

* Strong background in Customer Service (CRM) and consultative sales.

* Deep familiarity with the Spokane area commercial real estate market.

* Ability to balance operational problem-solving with aggressive sales targets.

Compensation benefits

* Commission Structure:

* Earn commissions on all one-time specialized services and additional RMR growth.

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