Dealer Relationship Manager

Dealer Relationship Manager / Virtual WA, Nor Cal, OR

Solera is a global leader in data and software services, transforming vehicle lifecycle into connected digital experiences.

As a Dealer Relationship Manager (DRM) at Solera, you will play a crucial role in supporting our franchise dealer vertical, managing client relationships, enhancing customer satisfaction, and ensuring successful implementation of our solutions.

• Develop and maintain strong relationships with franchise dealers, acting as their primary point of contact.
• Collaborate with internal teams to ensure timely delivery and execution of services, addressing any issues and conducting regular check‑ins with clients.
• Analyze account performance to identify opportunities for growth, upselling, and cross‑selling within the franchise dealer network.
• Effectively manage dealer relationships and support the sales team by understanding purchased products, managing billing accuracy.
• Stay informed about industry trends and changes within the franchise landscape to better serve clients.
• Prepare and present reports on account status, performance metrics, and strategic recommendations to stakeholders.
• Ensure best‑in‑class customer experience by supporting onboarding, leading account maintenance, and driving profitability initiatives.
• Use  to document and streamline the sales process, prepare engaging presentations, and support dealer training.
• Manage your time and activities to meet the needs of existing customers while expanding your overall book of business.

• Proven experience as an Account Manager or similar role, preferably within automotive or franchise dealer sector, with over 5 years in franchise dealership or large‑scale integrated solution software sales.
• Strong customer‑centric approach with successful track record of reducing churn and maintaining high customer satisfaction.
• Excellent communication and interpersonal skills, ability to build rapport and articulate product impacts across dealership departments.
• Ability to adapt to changing environments, manage multiple priorities effectively, and thrive in a startup‑style setting.
• Strong analytical and problem‑solving skills, proactive attitude, self‑motivation to achieve results.
• Proficiency with technology tools that drive sales process:
  Salesforce, Word, Excel, PowerPoint, Teams, Linked In.
• Experience with B2B and B2C sales training and solution adoption, ability to establish and maintain long‑term customer relationships.
• Availability to work extended hours and be “on‑call” after regular business hours as needed.
• High school diploma or GED required; bachelor’s degree preferred.
• Willingness to travel up to 75% including overnight stays.

Solera Holdings, Inc. and its U.S. subsidiaries (together, Solera) is an equal employment opportunity employer. The firm’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The firm also prohibits harassment of applicants or employees based on any of these protected categories.