National Account Manager - ORS

Position:National Account Manager - ORS

Location: Houston, TX

Job : 845

# of Openings: 1

Reports To: Director, National Accounts - ORS

This is a direct-hire position. Unsolicited resumes or candidate referrals from third-party recruiting agencies will not be accepted.

The National Account Manager – ORS reports to the Director, National Accounts ORS and plays a pivotal role within the Office Refreshment Solutions Sales Division. This role focuses on managing a large portfolio of the National ORS Team’s top 20 accounts, acting as both a hunter and farmer to drive new business development while retaining and expanding existing relationships. The National Account Manager – ORS manages the full sales cycle, develops strategic account plans, and achieves sales targets by identifying, pursuing, and closing new business opportunities while ensuring exceptional customer satisfaction and long-term partnership growth.

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• Develop and execute a comprehensive business development and account management strategy for national accounts within the Office Refeshment Solutions (ORS)
• Identify and cultivate key targets to maintain a steady pipeline of new business opportunities within the office refreshment solutions channel
• Drive new business growth through targeted prospecting, leveraging existing customer relationships and professional networks to identify opportunities
• Execute sales strategy for ORS accounts to achieve plans and enhance overall penetration within the assigned account base
• Deliver or surpass annual business targets, encompassing top-line revenue, bottom-line profitability, share growth, cost management, forecasting accuracy, customer receivables, and trade spending efficiency (ROI)
• Expand existing accounts by implementing strategic growth plans and securing new location openings
• Manage the full sales cycle—from prospecting through proposal, negotiation, and closing—while regularly updating leadership on progress against growth plans
• Coordinate internally to deliver best-in-class National Account request for proposal (RFP) submissions
• Oversee customer rollouts, installations, and marketing or merchandising initiatives in collaboration with cross‑functional departments
• Partner with regional sales teammates to strengthen relationships across existing national accounts and identify cross‑sell and up‑sell opportunities
• Conduct regular customer visits to build relationships with decision‑makers, present new products, and identify shared growth opportunities
• Utilize comprehensive market knowledge (e.g., industry trends, consumer insights, customer and competitive activity) to pinpoint key business issues and growth opportunities within the office refreshment solutions channel
• Monitor and analyze account performance metrics, including revenue, gross profit, cost, churn, and activity levels; ensure CRM data integrity and accurate reporting
• Provide customer feedback and competitive insights to inform company strategy and improve service delivery
• Engage with other NAMs to exchange best practices across the sales organization
• All other duties as assigned

• Minimum of a High School Diploma or equivalent (for example, a GED)
• 5+ years of relevant experience in a similar field, preferably within the office refreshment solutions sector or food & beverage industry
• Demonstrated success in managing large national or regional accounts to drive sales growth, preferably in office refreshment solutions sector
• Solid experience in opportunity qualification, pre‑visit planning, sales presentations, account development, and time and territory management
• Excellent communication skills, both written and verbal
• Ability to think strategically with a focus on day‑to‑day execution as well as long‑range future planning
• Proficient in fact‑based selling, utilizing data, analytics, and joint business planning
• Proven negotiation skills with a track record of crafting collaborative business plans for mutually beneficial outcomes
• Customer‑centric approach with established relationships at all levels of convenience store or national account organizations
• Must be proficient in…