Service Advisor - Subaru Spokane

Position Overview

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You will utilize technology to uncover selling opportunities that keep drivers safe in their vehicles. The Service Advisor acts as the go‑between for Service Technicians and customers, explaining recommendations and suggesting upsell opportunities.

• Set, confirm and prepare for appointments with customers to ensure a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner.
• Determine vehicle needs based on customer information, a vehicle walk‑around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance.
• Produce repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, as preferred by the customer.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in‑state driver’s license and an acceptable, safe driving record.
• Commission‑based role estimated between $2,000 and $14,000 a month.

• Competitive compensation and 401(k) matching.
• Health, dental, vision, and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear.
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers.
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.